Nicholas Epps
Spokane,WA
Summary
Results-driven recruitment professional with a history of managing full-cycle recruitment processes. Known for exceptional problem-solving skills and effective time management, delivering high-quality candidate placements that align with organizational needs.
Overview
16
16
years of professional experience
Work History
Health Services Recruiter
Washington Department Of Corrections
Spokane, Washington
10.2022 - Current
- Managed full-cycle recruitment for health services positions, enhancing staffing efficiency within the correctional facility.
- Utilized applicant tracking system to maintain candidate records and streamline recruitment processes, improving data accuracy.
- Coordinated background checks and reference verifications for potential employees, ensuring compliance with hiring standards.
- Sourced and screened potential candidates for open positions.
Recruiter
Atlas Staffing
Spokane Valley, Washington
09.2020 - 09.2022
- Collaborated with clients to assess workplace culture and staffing needs, defining job parameters and desired qualifications.
- Developed and executed a sourcing strategy, pre-screened candidates and delivered pre-qualified candidates for hiring manager's evaluations.
- Engaged with candidates to understand their goals and facilitated their transition into new positions.
- Built relationships and attended networking events to source talent and identify potential customers for the organization.
Guest Review & Reputation Manager
Stay Alfred
Spokane, Washington
01.2018 - 01.2020
- Solicited guest feedback to identify value delivered and uncover improvement opportunities.
- Implemented campaigns to encourage repeat bookings following unsatisfactory experiences; communicated service failures and guest concerns to personnel for timely corrective action.
- Exceeded operational goals for average guest review score for overall portfolio covering 2,200 units across 32 locations.
- Effectively controlled the organization's online reputation to create brand loyalty by continuously monitoring, analyzing, and responding to an average 15,000 external reviews submitted annually.
Operations Manager & Resolutions Consultant
Better Business Bureau
Spokane, WA
09.2014 - 10.2017
- .Liaised between businesses and consumers in a 4-state region to determine disputed issues and effectively obtain
settlements through those businesses' self-regulation. - Managed consumer complaint system and implemented improvements in response times by designating calendar blocks
for employees and workload assignment. - Closed 3,000 plus consumer complaints with an 80% overall resolution rate.
- Decentralized complaint handling operations from central office; coordinated remote work setup to hire and retain the
best resolutions consultants no matter where they resided resulting in the first full-time, departmental teleworking
program within BBB U.S. operations.
Utility Service Delivery Manager
Ecova
Spokane, WA
12.2012 - 10.2013
- Oversaw teams processing hundreds of complex utility expense invoices from multi-site organizations monthly.
- Chaired committee that critically evaluated existing billing support processes; offered recommendations on operational
improvements that were accepted by the executive leadership and stakeholder teams. - Analyzed service quality results and reported to senior management to inform decision-making.
Executive Director
Southside Senior Activity & Community Center
Spokane, WA
06.2010 - 05.2011
- Established new partnerships while strengthening existing relationships among public and private entities to increase
broad-based community awareness and support for program operations. - Faced a projected $70,000 budget deficit which would have resulted in reduction of staff and programs offered by the
community center. - Launched a marketing campaign to re-brand the image of the community center to reach and engage a more diverse
audience. - Increased fundraising and more sustainable streams of revenue; implemented creative ways of reducing annual
operating costs by 16% which led to a profit of $1,200 by the end of the fiscal year.
Education
MBA -
Whitworth University
Spokane, WABachelor of Arts - Political Science
Prairie View A&M University
Prairie View, TXSkills
- Talent acquisition
- Client collaboration
- Relationship management
- Effective communication
- Problem solving
- Time management
Timeline
Health Services Recruiter
Washington Department Of Corrections
10.2022 - Current
Recruiter
Atlas Staffing
09.2020 - 09.2022
Guest Review & Reputation Manager
Stay Alfred
01.2018 - 01.2020
Operations Manager & Resolutions Consultant
Better Business Bureau
09.2014 - 10.2017
Utility Service Delivery Manager
Ecova
12.2012 - 10.2013
Executive Director
Southside Senior Activity & Community Center
06.2010 - 05.2011
MBA -
Whitworth University
Bachelor of Arts - Political Science
Prairie View A&M University