Nicholas Faamausili
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and operational performance. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
General Manager
Ground Services International dba dnata
San Francisco
05.2020 - Current
- Oversaw daily operations to ensure efficient ground service delivery.
- Managed staff scheduling to optimize workforce productivity and coverage.
- Developed training programs for new employees in ground service protocols.
- Collaborated with airport authorities to maintain compliance with regulations.
- Coordinated with stakeholders to facilitate effective communication and service delivery.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Education
Associate of Arts - Liberal Arts
City College of San Francisco
San Francisco, CA 08.2009 - 06.2011
Skills
- Financial management
- Staff scheduling
- Compliance management
- Operational optimization
- ISAGO Certified
- Customer satisfaction
- Customer relationship management
- Stakeholder collaboration
- Problem resolution
- Team leadership
- Workflow efficiency
- Communication skills
- Succession planning
Languages
English
Professional
Samoan
Professional
Timeline
General Manager
Ground Services International dba dnata
05.2020 - Current
Associate of Arts - Liberal Arts
City College of San Francisco
08.2009 - 06.2011