Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline

Nicholas Fauber

Information Technology
FL

Summary

Skilled in optimizing operational workflows and improving customer satisfaction, I excelled at Kokopelli Customs LLC by managing both technical and process-driven aspects of the business. As an Embroidery Supervisor, I oversaw machine operations, software management, and efficiency improvements, such as creating templates to streamline order processing. With certifications in IT and hands-on technical experience, I am equipped to apply my problem-solving and process optimization skills in IT Support, ensuring efficient, high-quality service delivery.

Overview

11
11
years of professional experience
4
4
Certifications
2
2
year of post-secondary education

Work History

Supervisor of Operations

Kokopelli Customs LLC
10.2013 - Current
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Streamlined the use of various software tools and automation processes to support daily IT operations.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University, Salt Lake City, UT
02.2024 - Current

Certificate of Completion - Cybersecurity

University of South Florida, Tampa, FL
03.2024 - 11.2024
  • Capstone Project: Penetration Test of Artemis, Inc. - Led a structured penetration test, simulating network reconnaissance, vulnerability assessment, and threat evaluation for a fictional company. Created both an Executive Summary and a Detailed Technical Report for IT staff, demonstrating strong technical documentation skills. Utilized network scanning tools to identify potential vulnerabilities, relevant to troubleshooting network issues and ensuring security compliance.

Skills

IT support experience

Certification

ITIL v4 Foundations

Software

Windows OS

MacOS

Linux OS

Timeline

ITIL v4 Foundations

09-2024

CompTIA Network+ (Net+)

07-2024

CompTIA A+

04-2024
University of South Florida - Certificate of Completion, Cybersecurity
03.2024 - 11.2024
Western Governors University - Bachelor of Science, Cybersecurity And Information Assurance
02.2024 - Current

CompTIA Security+ (Sec+)

11-2023
Supervisor of Operations - Kokopelli Customs LLC
10.2013 - Current

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Nicholas FauberInformation Technology