Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Nicholas Fortune

Salt Lake City

Summary

Dedicated private pilot. Passionate about aviation and continuously seeking opportunities for growth and development within the industry.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Del Ray Hardware
03.2024 - 08.2025
  • Assisted customers in resolving inquiries and issues through effective communication.
  • Utilized customer service software to document interactions and track resolutions.
  • Learned product features and services to provide accurate information to customers.
  • Collaborated with team members to ensure consistent support during peak hours.

Life Guard

American Pools
10.2023 - 10.2024
  • Monitored pool area to ensure safety and compliance with facility regulations.
  • Responded swiftly to emergencies, administering first aid and CPR as needed.
  • Conducted regular safety drills and maintained readiness for rescue operations.
  • Provided excellent customer service, assisting patrons with inquiries and concerns.
  • Enforced pool rules and regulations to promote a safe environment for all users.
  • Maintained cleanliness of pool area, ensuring facilities met health standards.

Education

High School Diploma -

International Virtual Learning Academy
07-2025

Skills

  • Customer service
  • Effective listening
  • Problem-solving skills
  • Experienced in operating C-172 and C-182 aircraft
  • Professionalism
  • Team building

Accomplishments

  • Dean’s list (9, 10)
  • National Honor Society (11, 12)

Certification

  • Private Pilots License - Since July 2025
  • Life Guard - October 2023 - October 2024

Interests

  • Aviation
  • Fitness
  • Entrepreneurship
  • Business
  • Economics
  • Politics
  • Outdoor Activities
  • Leadership & History
  • Photography
  • Cooking & Nutrition

Timeline

Customer Service Representative

Del Ray Hardware
03.2024 - 08.2025

Life Guard

American Pools
10.2023 - 10.2024

High School Diploma -

International Virtual Learning Academy

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