Nicholas Fowler
Spokane,WA
Summary
Dynamic manager with a proven record in enhancing customer satisfaction and team performance. Expertise in staff training, conflict resolution, and operational efficiency.
Overview
12
12
years of professional experience
Work History
Manager
Papa Murphy's
Spokane, WA
11.2021 - Current
- Supervised daily operations to ensure efficient workflow and high-quality food preparation.
- Trained and mentored team members on best practices for customer service and product consistency.
- Implemented inventory management strategies to reduce waste and maintain stock levels.
- Enhanced customer satisfaction through proactive engagement and prompt resolution of issues.
- Developed staff schedules to optimize labor costs while meeting operational demands.
- Analyzed sales data to identify trends and adjust strategies for improved profitability.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Delivery Driver
DoorDash
Spokane, WA
01.2019 - Current
- Delivered food and groceries efficiently within designated timeframes.
- Navigated various routes using GPS technology to optimize delivery efficiency.
- Communicated effectively with customers to ensure satisfaction and address concerns.
- Maintained vehicle cleanliness and performed routine safety inspections regularly.
Caregiver
Haven Homes, (Community Integrated Services)
Spokane, WA
02.2014 - 01.2019
- Provided compassionate support to individuals with disabilities, enhancing daily living activities.
- Assisted clients with personal hygiene and grooming routines, ensuring comfort and dignity.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
- Developed tailored care plans in collaboration with multidisciplinary teams, improving client outcomes.
Education
GED -
Spokane Community College
Spokane, WASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Documentation and reporting
- Shift scheduling
- Conflict resolution
Timeline
Manager
Papa Murphy's
11.2021 - Current
Delivery Driver
DoorDash
01.2019 - Current
Caregiver
Haven Homes, (Community Integrated Services)
02.2014 - 01.2019
GED -
Spokane Community College