Nicholas Francisco
Case Analyst
Spring Hill,FL
Summary
Motivated job seeker with several years of experience in financial tech. Involvement in different roles within corporation presently employed. Strong attention to detail and compliance. History of great customer service skills gained through the restaurant industry. Currently looking to expand career and grow with a company. Always keeps a positive mindset and eagerness to learn. Hoping to find employment that can bring financial and professional success.
Overview
5
5
years of professional experience
Work History
Senior Case Analyst
OnDeck
07.2022 - Current
- Always maintaining high level of client confidentiality.
- Following strict guidelines and recommendations.
- Knowledge of UDAAP, Regulation B, and OFAC
- Assessed needs of each client and recommended appropriate services and resources.
- Working in high volume queues while achieving 100% quality scores.
- Conducting external verification calls with third parties
- Granted authority for final decisions on escalated case issues.
- 4 plus years of Fraud and Compliance experience
- Helped restructure and approve over 500 migration customers
- Managed time efficiently in order to complete all tasks within deadline.
- Exceeds expectations, daily case average is 35-45, our team target is 25.
Underwriter
The Business Backer
03.2021 - 07.2022
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Analyzed credit, income, compliance, and other documents during underwriting process.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Verified liens and judgments
- Completed 25 cases daily, team target was 18
- Maintained a 98% quality rate
Senior Loan Analyst
OnDeck
04.2019 - 03.2021
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Worked ques with high volume.
- Helped other teams hit production numbers within our company while maintaining multiple queues.
- Communicated with my team and management to see what areas needed my assistance to reach goals.
- Stayed organized so our team remained successful.
- Created compliance cases for AML concerns.
- Completed 50 deals daily.
- Trained new team members while hitting production goals.
Credit Analyst
OnDeck
10.2018 - 04.2019
- Thoroughly verified information provided by businesses.
- Accurately input data into our system.
- Handled personal information and security within our company.
- Maintaining ques with 700 applications daily.
- Hitting production goals within SLA time, keeping our shareholders and customers happy.
- Pulled credit reports and performed Google verification.
- Promoted within 6 months.
Education
Liberal Arts
College of Southern Nevada
Henderson, NVHigh school diploma -
Prairie View High School
Henderson, CO2011
Skills
- Efficient data entry
- Excel
- Salesforce
- Google Meet
- Quality Assurance Procedures
- Time Management
- Due Diligence
- Fast Learning Ability
- Learning SQL
- Sales
- Closing Processes
- Client Screening
Timeline
Senior Case Analyst
OnDeck
07.2022 - Current
Underwriter
The Business Backer
03.2021 - 07.2022
Senior Loan Analyst
OnDeck
04.2019 - 03.2021
Credit Analyst
OnDeck
10.2018 - 04.2019
Liberal Arts
College of Southern Nevada
High school diploma -
Prairie View High School
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