Nicholas Furman
Jackson,MI
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
American Mattress
Jackson, MI
11.2024 - Current
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Trained new employees on store policies, procedures and customer service standards.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
Service Coordinator
Discount Tire
Jackson, Michigan
09.2023 - 11.2024
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Provided assistance when needed and pointed staff in the direction of what needed to be completed next.
Service Manager
Sam's Club Tire And Battery
Jackson, Michigan
06.2020 - 07.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Managed inventory levels of parts necessary for servicing customers' needs.
Service Technician
Blain's Farm & Fleet
Jackson, Michigan
09.2018 - 05.2020
- Performed routine maintenance on vehicles including oil changes and tire rotations.
- Assisted customers in selecting appropriate types of tires based on their driving needs.
- Maintained cleanliness of work area at all times, including disposing of used parts properly in accordance with safety regulations.
- Changed and rotated tires for customers to provide safety and maximize customer service rankings.
Assistant Parts Manager
Lexus Of Lansing
Lansing, MI
02.2017 - 09.2018
- Managed inventory levels of parts and supplies, ensuring accuracy and availability for customer orders.
- Implemented bar coding system to identify location and quantities of requested items.
- Prepared inventory for shipment by attaching tags and labels.
Merchandising Manager
Harbor Freight Tools USA
Jackson, Michigan
11.2014 - 08.2016
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Assisted in developing visual displays for stores according to corporate guidelines.
- Trained, supervised and evaluated staff to optimize their performance levels.
- Organized special events such as trunk shows or pop-up shops as part of promotional activities.
Warehouse Supervisor
Harbor Freight Tools USA
Jackson, MI
07.2013 - 10.2014
- Led warehouse layout optimization projects, improving workflow and space utilization.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Created strategies for improving operational efficiencies in the warehouse.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Seasonal Department Sales
Sam's Club
Jackson, Michigan
09.2012 - 06.2013
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Daily made space for the new seasonal merchandise that was coming in and focus heavily on recovery.
Member Service Supervisor
Sam's Club
Jackson, Michigan
02.2012 - 09.2012
- Provided leadership by motivating team members to achieve departmental goals.
- Supervised team of representatives servicing customers.
- Monitored staff performance to ensure adherence to company policies and procedures.
- Resolved escalated customer issues promptly and efficiently.
Tire Technician
Sam's Club Tire And Battery
Jackson, MI
08.2011 - 02.2012
- Located tire punctures by inspection or immersing inflated tires in water baths and observing air bubbles.
- Provided advice to customers regarding proper maintenance of their vehicle's tires.
- Changed and rotated tires for customers to provide safety and maximize customer service rankings.
- Balanced wheels using electronic machines to ensure even tire wear.
Tire Technician
Belle Tire
Jackson, Michigan
08.2008 - 08.2010
- Located tire punctures by inspection or immersing inflated tires in water baths and observing air bubbles.
- Provided advice to customers regarding proper maintenance of their vehicle's tires.
- Changed and rotated tires for customers to provide safety and maximize customer service rankings.
- Balanced wheels using electronic machines to ensure even tire wear.
Tire Technician
Sam's Club Tire And Battery
Jackson, Michigan
08.2006 - 08.2008
- Located tire punctures by inspection or immersing inflated tires in water baths and observing air bubbles.
- Provided advice to customers regarding proper maintenance of their vehicle's tires.
- Changed and rotated tires for customers to provide safety and maximize customer service rankings.
- Balanced wheels using electronic machines to ensure even tire wear.
Cashier
Sam's Club
Jackson, Michigan
06.2005 - 08.2006
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Accepted cash and credit card payments, issued receipts and provided change.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained current knowledge of store promotions to highlight sales to customers.
Education
High School Diploma -
East Jackson High School
Jackson, MI05-2005
Career Readiness Certificate - Network And System Administration
Business Professionals of America
Jackson, MI05-2005
Skills
- Stock management
- Motivational techniques
- Work Planning and Prioritization
- Sales expertise
- Team Leadership
- Verbal and written communication
- Mentoring and coaching
- Organized
Certification
- Microsoft Office Certified
- Forklift Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 10+ staff members.
- 2020 Associate Of the Month 2 times for August and October.
Timeline
Assistant Store Manager
American Mattress
11.2024 - Current
Service Coordinator
Discount Tire
09.2023 - 11.2024
Service Manager
Sam's Club Tire And Battery
06.2020 - 07.2023
Service Technician
Blain's Farm & Fleet
09.2018 - 05.2020
Assistant Parts Manager
Lexus Of Lansing
02.2017 - 09.2018
Merchandising Manager
Harbor Freight Tools USA
11.2014 - 08.2016
Warehouse Supervisor
Harbor Freight Tools USA
07.2013 - 10.2014
Seasonal Department Sales
Sam's Club
09.2012 - 06.2013
Member Service Supervisor
Sam's Club
02.2012 - 09.2012
Tire Technician
Sam's Club Tire And Battery
08.2011 - 02.2012
Tire Technician
Belle Tire
08.2008 - 08.2010
Tire Technician
Sam's Club Tire And Battery
08.2006 - 08.2008
Cashier
Sam's Club
06.2005 - 08.2006
High School Diploma -
East Jackson High School
Career Readiness Certificate - Network And System Administration
Business Professionals of America
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