Visual Basic
Nicholas Gaglio
Shift Lead
Englewood,CO
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Knowledgeable but also passionate about the IT field.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Shift Lead
GoPuff
Denver, CO
02.2022 - Current
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Completed performance valuations to identify weakness and develop improvement strategies.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Created incentive programs and contests to support and award top performers.
Operations Assistant
GoPuff
Denver, CO
07.2021 - 02.2022
- Receive and put away incoming orders
- Stock shelves/cooler with wine, liquor, and beer
- Open and close the liquor store when needed
- Cash out customers while providing exceptional customer service
- Help set up the MFC for launch
Education
Bachelor of Science - Computer And Information Sciences
Niagara University
Niagara Falls, NY 09.2016 - 05.2020
Skills
Teamwork and Collaboration
Analytical and Critical Thinking
Planning and Coordination
Technical Support
Staff education and training
Creative problem-solving
Knowledgeable in Microsoft Office
Software
CSS
HTML
MySQL
Microsoft Office
Looker
Interests
Sports (watching and playing)
Music (creating and listening)
Timeline
Shift Lead
GoPuff
02.2022 - Current
Operations Assistant
GoPuff
07.2021 - 02.2022
Bachelor of Science - Computer And Information Sciences
Niagara University
09.2016 - 05.2020