Nicholas Giordano
Tampa,FL
Summary
Experienced banking professional bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills.
Overview
9
9
years of professional experience
Work History
Teller
DFCU Financial
09.2023 - Current
- Assisted customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions
- Reached out to customers via phone regarding their accounts
- Worked with deposit operations team to rectify customers’ ACH and share draft insufficient funds transactions
Bank Teller
Advia Credit Union
06.2022 - 07.2023
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions
- Audited fellow teller currency to contribute to dual-control procedures.
Retail Sales Associate
University Of Wisconsin-Milwaukee
08.2021 - 05.2022
- Helped customers complete purchases and locate items
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided excellent customer service and represented the university to customers
- Processed and handled large amounts of incoming inventory
Cashier
Piggly Wiggly Grocery Store
02.2015 - 04.2022
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Put in charge of training new employees and making sure they have the knowledge and skills to succeed
Education
BBA - Finance
University of Wisconsin - Milwaukee
Milwaukee, WI08.2022
Skills
- Problem Solving
- Team Player
- Asset Management
- Communication Skills
Timeline
Teller
DFCU Financial
09.2023 - Current
Bank Teller
Advia Credit Union
06.2022 - 07.2023
Retail Sales Associate
University Of Wisconsin-Milwaukee
08.2021 - 05.2022
Cashier
Piggly Wiggly Grocery Store
02.2015 - 04.2022
BBA - Finance
University of Wisconsin - Milwaukee
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