KESI SEIDOLLI
Overview
4
4
years of professional experience
Work History
Teller
Santander Consumer USA
Worcester, MA
12.2022 - Current
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Directed specific questions to appropriate branch personnel.
Team Member
Donkin Donuts
Worcester, MA
09.2022 - Current
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Looked for ways to go above and beyond job requirements.
Accountant
feralb shpk
Korce, Albania
02.2019 - 08.2022
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
- Monitored balance sheets and income statements to evaluate financial performance.
- Verified documented and requested disbursements to facilitate payments.
- Examined financial statements and income statements to review company's financial performance.
- Analyzed monthly department budgeting and accounting reports to maintain expenditure controls.
- Tracked employee payroll processes to verify timely reporting and avoid late fees.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Developed and documented business processes and accounting policies to maintain and strengthen internal controls.
Education
MBA - Business Administration
Fan S Noli
Albania04.2019
BBA - Business Management
Fan S Noli
Albania10.2017
Skills
- Excellent Communication Skills
- Information Processing
- Account Services
- Problem-Solving
- Task Prioritization
- Honest and Ethical
- Product and Service Sales
- Problem Solving
- Verbal and Written Communication
- Data Entry
Languages
Spanish
Full Professional
Turkish
Full Professional
Albanian
Native/ Bilingual
Websites
Timeline
Teller
Santander Consumer USA
12.2022 - Current
Team Member
Donkin Donuts
09.2022 - Current
Accountant
feralb shpk
02.2019 - 08.2022
MBA - Business Administration
Fan S Noli
BBA - Business Management
Fan S Noli