Nicholas Glasscock
North Dinwiddie,VA
Summary
Experienced Service Technician with a demonstrated history of working in the telecommunications industry. Skilled in Customer
Service, Technical Support, Access Control, CCTV, PLC, Life safety, Wonderware, Fire Alarm, Nurse Call, Windows, Microsoft
Office, and Troubleshooting. Looking for a challenging work environment with the opportunity for professional growth
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Service Technician
Pavion
03.2017 - Current
- Provide detailed training to customers on newly installed or updated systems.
- Serve as the companies 24-hour response technician once a month.
- Exceed performance metrics through diligent troubleshooting and precise execution of repair procedures.
- Quote/Install small projects and additions.
- Reduce downtime of service calls by quickly diagnosing and resolving technical issues.
- Mentor junior technicians in best practices, enhancing team performance and fostering a positive work environment.
Nursery Worker
Stockner's Nursery
01.2015 - 01.2017
- Demonstrated adaptability while working across diverse roles, including propagation, maintenance, retail support, and customer service functions as needed within the nursery setting.
- Maximized plant growth and vitality by carefully pruning, trimming, and shaping various species as needed.
- Assisted customers in selecting plants, providing personalized recommendations based on individual needs and preferences.
Education
Prince George High School Class of 2013
Completed Course Work Toward General Studies -
John Tyler Community College
Chester, VASkills
Preventive Maintenance
Troubleshooting Abilities
Hardware and Software Installation
Training and Development
Certification
•Lenel S2 OnGuard
•Responder IV Hardware Certified Installer Course
• Responder IV Programming
Firmware & Applications Certification Program
• Installation Certification Program Responder V
Responder V Rauland, a division of AMETEK, Inc.
Rauland, a division of AMETEK, Inc.
• Notifier Virtual Onyx University Honeywell
Electic & Strike Cutting ASSA ABLOY Door
Security Solutions - US
•Telecenter U Campus Technical Training Rauland
• Honeywell Maxpro VMS 101
• Ascom Unite Core
•Registered with Department of Criminal Justice
Services (DCJS) ( Electronic Security Technician)
•Honeywell Prowatch Certified Installer Course
• Honeywell Maxpro NVR Certified Installer Course
• Genetec SC-OTC-001-5.11
• C•CURE 9000 System Installer/Maintainer
Timeline
Senior Service Technician
Pavion
03.2017 - Current
Nursery Worker
Stockner's Nursery
01.2015 - 01.2017
Prince George High School Class of 2013
Completed Course Work Toward General Studies -
John Tyler Community College
Similar Profiles
John JarvisJohn Jarvis
Operations Manager at PavionOperations Manager at Pavion
Randy SalgadoRandy Salgado
Service Technician at PavionService Technician at Pavion
Valery CelestinValery Celestin
Technical Corporate Accountant at PavionTechnical Corporate Accountant at Pavion