Nicholas Gonzalez
Orlando,FL
Summary
Experienced attractions attendant with a passion for delivering exceptional guest service and creating memorable experiences. Skilled in promoting exciting amusement events and attractions, consistently elevating guest expectations by providing world-class service. Proven track record in cash handling and adept at working in fast-paced environments, facilitating fun activities, and providing food and beverage support. Committed to upholding rules and safety procedures, ensuring utmost adherence to shift requirements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Attractions Attendant
Universal Orlando Resort
06.2023 - Current
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Host
Mama Por Dios
03.2021 - 04.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
Lifeguard
Universal Studios Florida
02.2019 - 10.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Trained new lifeguards on safety procedures and protocol.
- Responded to emergency situations in timely, efficient manner.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Assisted in organizing and implementing recreational activities and programs.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Host
HARD ROCK CAFÉ
01.2019 - 02.2019
- ANSWERED AND MONITORED PHONE CALLS, BOOKED AND CONFIRMED RESERVATIONS, SEATED GUEST, ACCOMMODATED AND MANAGED LARGE PARTIES, TOOK CUSTOMERS ORDERS, ASSISTING WITH BUSSING AND ARANGING TABLES, PROVIDED EXCELLENT CUSTOMER SERVICE
Host
SUGAR FACTORY
10.2017 - 12.2018
- Always maintain clean and presentable tables with tableware, spotless glassware, silverware and linens
- Give amazing quality service by providing a welcoming environment to all guest who enter the restaurant
- Filled in by showing guests to their tables when another hostess was on break
- Managed customer flow and backed up lines to reduce checkout wait time.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Construction
PJ'S BY ANGEL G
11.2017 - 12.2017
- Prepared and cleaned construction sites by removing debris
- Aided crews in joining, wrapping and sealing sections of pipe
- Followed standards and procedures to maintain safe work environment
- Loaded and unloaded building materials used for construction.
- Tested construction equipment to verify working condition.
Education
High School Diploma -
Dr Phillips High
Orlando, FL02.2017
Skills
- Ride set up
- Emergency evacuation procedures
- Safety Procedures
- Ride operations
- Operations Monitoring
- Customer Service and Engagement
- Superior customer service
- Foodservice experience
- Server Support
- Reservation Management
- Event Planning Assistance
- Detail Oriented
- First Aid Training
Certification
- First Aid Certification
- CPR Certification
- AED Certification
- Lifeguard Training
Timeline
Attractions Attendant
Universal Orlando Resort
06.2023 - Current
Host
Mama Por Dios
03.2021 - 04.2023
Lifeguard
Universal Studios Florida
02.2019 - 10.2020
Host
HARD ROCK CAFÉ
01.2019 - 02.2019
Construction
PJ'S BY ANGEL G
11.2017 - 12.2017
Host
SUGAR FACTORY
10.2017 - 12.2018
High School Diploma -
Dr Phillips High
- First Aid Certification
- CPR Certification
- AED Certification
- Lifeguard Training
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