Nicholas Gribanovskiy
Wilsonville,OR
Summary
Highly skilled in telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk position in busy and successful restaurant setting. Excels in cleaning services in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
1
1
year of professional experience
Work History
Front Desk Clerk
Slicks Big Time BBQ LLC
Wilsonville , Oregon
2021.08 - 2022.02
- Greeted customers upon arrival, offered assistance, took orders and answered any questions the customers asked.
- Completed customers' orders in a timely, respectable manner.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Oversaw fast-paced front desk operations and guests' needs during rush-hour.
- Answered multi-line phone system to respond to inquiries and transfer calls to higher management if necessary.
Janitorial Cleaner
Slicks Big Time BBQ LLC
Wilsonville , Oregon
2021.08 - 2022.02
- Trained and coached new team members in sanitary services.
- Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
- Performed wide range of manual cleaning to achieve sparkling floors and surfaces throughout the entire restaurant, including interior and exterior.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Used time management and efficient cleaning methods to meet deadlines.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
Education
No Degree -
Wilsonville High School
Wilsonville, ORSkills
- Decision Making
- Issue Escalation
- Basic Food Service
- Customer Service
- Inquiry Response
- Common Area Maintenance
- Problem Solving
- Cash Handling
- Relationship Establishment
- Verbal and Written Communication
- Time Management
Timeline
Front Desk Clerk
Slicks Big Time BBQ LLC
2021.08 - 2022.02
Janitorial Cleaner
Slicks Big Time BBQ LLC
2021.08 - 2022.02
No Degree -
Wilsonville High School