Sherine Hassouneh
Sacramento,CA
Summary
looking forward to obtain a position in a well-organized professional establishment that will utilize my strong interpersonal and problem-solving skills. I am an excellent communicator and I am able to build relationships with my clients easily. Since I am able to cope with high stress situations, I am able to complete all of my tasks quickly and efficiently and master new skills quickly. I am highly motivated and reliable willing to grasp new concepts quickly and efficiently in any working environment that involves working with
Overview
5
5
years of professional experience
Work History
Front Desk Clerk
Communication Workers Of America Cwa Local-9421
Sacramento , CA
02.2021 - Current
- Researched disciplinary and grievance issues and recommended optimal courses of action.
- Provided advice and interpretation of labor relations policies and agreements to enhance company positions.
- Reviewed files to check for complete and accurate information.
- Scanned and filed forms, reports, correspondence and receipts.
- Updated, filed and retrieved files and documents for Grievances.
- Received incoming calls and coordinated with staff to fulfill requests and resolve issues.
Customer Service Consultant
AT&T Mobility
Sacramento, CA
09.2020 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Sold various products by explaining unique features and educating customers on proper application.
- Educated customers on special pricing opportunities and company offerings.
Assistant Store Manager
Cricket Wireless
Sacramento , CA
03.2017 - 08.2019
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
Education
Associate of Science -
Cosumnes River College
Sacramento, CASkills
- Decision Making
- Microsoft Office
- Customer Service
- Invoicing and Billing
- Problem Solving
- fluent in Arabic
Timeline
Front Desk Clerk
Communication Workers Of America Cwa Local-9421
02.2021 - Current
Customer Service Consultant
AT&T Mobility
09.2020 - Current
Assistant Store Manager
Cricket Wireless
03.2017 - 08.2019
Associate of Science -
Cosumnes River College