Nicholas Gurba
Wyckoff,NJ
Summary
Skilled employee with a proven track record at Eyes of Ridgewood, adept in Spanish translation and effective communication. Excelled in maintaining confidentiality and optimizing operations. Demonstrated leadership in training roles, enhancing team performance. Achieved significant improvements in customer satisfaction and operational efficiency through problem-solving and multitasking skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Optical Receptionist
Eyes of Ridgewood
Ridgewood, NJ
05.2024 - Current
- Interviewed patients to complete case histories and intake forms.
- Communicated with patients with compassion while keeping medical information private.
- Monitored office supplies inventory and placed orders when necessary.
- Verified insurance eligibility for patients.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Crew Trainer
McDonald's
Lubbock, TX
03.2024 - Current
- Assessed trainee competencies, certifying those ready for customer interaction.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Provided constructive feedback and one-on-one coaching to employees.
- Monitored employee progress, offering constructive feedback for improvement.
- Ensured all training activities complied with health and safety regulations.
- Led by example, upholding company policies and exemplifying desired behaviors.
Optical Receptionist
Optical Techniques Family Eyecare
Elmwood Park, NJ
04.2021 - Current
- Answered phones, scheduled appointments and managed patient information in the computer system.
- Explained lens options to customers including single vision, bifocal, trifocal or progressive lenses.
- Routed laboratory or diagnostic results to appropriate staff.
- Repaired eyeglasses using specialized tools and techniques.
- Ordered contact lenses, frames and other optical products according to doctor's prescription.
- Resolved customer complaints promptly and professionally while adhering to company policies.
Education
High School Diploma -
Ramapo High School
Franklin Lakes, NJ06-2023
Bachelor of Science Candidate - Petroleum Engineering
Texas Tech University
Lubbock, TXSkills
- Strong organization
- Problem-solving
- Effective communication
- Decision-making
- Goal setting
- Spanish translation
- Team leadership and supervision
- Multitasking and organization
Languages
Spanish
Professional
English
Native/ Bilingual
Affiliations
- Assistant coaching in local youth sports
Certification
- Crew Trainer certificate
Relevant Courses
- Petroleum Geology
- Reservoir Engineering I
- Petroleum Methods
- Thermodynamics for Petroleum Engineers
References
References available upon request.
Timeline
Optical Receptionist
Eyes of Ridgewood
05.2024 - Current
Crew Trainer
McDonald's
03.2024 - Current
Optical Receptionist
Optical Techniques Family Eyecare
04.2021 - Current
- Crew Trainer certificate
High School Diploma -
Ramapo High School
Bachelor of Science Candidate - Petroleum Engineering
Texas Tech University
Similar Profiles
Kirsty SantiagoKirsty Santiago
Pharmacy Technician at AJ's Ridgewood ChemistPharmacy Technician at AJ's Ridgewood Chemist
Brendan PowersBrendan Powers
Pro Shop Associate at Ridgewood Country ClubPro Shop Associate at Ridgewood Country Club
William LaMonicaWilliam LaMonica
Line Cook, Host, Food Runner, Dish Washer, Pizza Maker at Ridgewood Kitchen & SpiritsLine Cook, Host, Food Runner, Dish Washer, Pizza Maker at Ridgewood Kitchen & Spirits