Nicholas Hagan
Clinton,TN
Summary
With a proven track record at the Public Building Authority of the County of Knoxville, I excel in regulatory compliance and problem-solving. Demonstrating integrity and a keen eye for detail, I've adeptly managed investigations and enhanced safety protocols, significantly contributing to community well-being and law enforcement efficiency.
Overview
15
15
years of professional experience
Work History
Municipal Enforcement Officer
Public Building Authority of the County of Knoxville
Knoxville, TN
04.2018 - Current
- Responded swiftly and appropriately to calls from citizens regarding incidents that required intervention.
- Conducted investigations into alleged violations of the law and relevant regulations.
- Participated in development of spill prevention programs and hazardous waste rules and regulations, recommending corrective actions for hazardous waste problems.
- Attended court hearings related to cases under investigation.
- Monitored areas for suspicious activity and enforced local ordinances when necessary.
- Responsible for monitoring parking regulations and issuing citations for violations.
- Conducted inspections and ensured compliance with local ordinances and safety standards.
- Managed documentation and prepared detailed reports, ensuring accuracy and timely submission.
- Demonstrated strong attention to detail and ability to handle administrative tasks efficiently.
- Collaborated with other law enforcement agencies in order to ensure compliance with applicable laws.
- Developed strategies for dealing with potentially dangerous situations in a safe manner.
- Participated in training sessions designed to enhance knowledge of applicable laws and regulations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Team Member
Panera Bread
Powell, TN
04.2017 - 04.2018
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Answered phone calls regarding inquiries about products or services.
- Assisted customers with product selection and ordering process.
- Maintained positive working relationship with fellow staff and management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.Provided excellent customer service in a fast-paced, high-volume environment.
- Handled cash transactions, processed customer orders, and ensured accurate order fulfillment.
- Assisted with inventory control, stocking, and maintaining a clean work environment.
- Developed strong communication and organizational skills in managing customer needs and requests.
Caregiver
Self-employeed
Clinton, TN
01.2013 - 01.2016
- Coordinated transportation services for clients when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Administered prescribed medications on a timely basis following care plan instructions.
- Improved patient outlook and daily living through compassionate care.
- Built strong and trusting rapport with clients and loved ones.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Unarmed Security Guard
US Security Systems
Knoxville, TN
01.2012 - 01.2013
- Provided security for local businesses, ensuring the safety of property and personnel.
- Conducted routine checks, monitored surveillance equipment, and responded to alarms.
- Demonstrated reliability and attention to detail in completing security reports and ensuring a safe environment.
- Developed plans for responding quickly and efficiently in case of an emergency situation.
- Provided assistance to law enforcement officers during investigations as necessary.
- Responded to alarms and investigated disturbances promptly and effectively.
- Conducted daily security checks of the premises, equipment, and vehicles.
- Monitored CCTV cameras, reported incidents, and responded to alarms or emergency situations.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
Unarmed Security Guard
Walden Security
Knoxville, TN
01.2011 - 01.2012
- Conducted security patrols for businesses and monitored premises to prevent theft and vandalism.
- Wrote detailed reports of incidents and maintained a high level of professionalism.
- Worked closely with local law enforcement to handle emergencies and enforce safety protocols.
- Identified suspicious activity to determine appropriate response.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Apprehended and removed trespassers from facility grounds.
- Investigated reported incidents to protect company assets.
Unarmed Security Guard
Murray Guard Security
Knoxville, TN
06.2010 - 01.2011
- Provided physical security for commercial properties and public areas.
- Ensured compliance with safety protocols and handled minor incidents, including responding to alarms.
- Maintained accurate logs of activities and incidents, ensuring all security measures were documented.
- Completed day-to-day duties accurately and efficiently.
- Assisted in emergency response drills and real incidents, ensuring orderly evacuations.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Investigated disturbances, theft, vandalism, accidents, medical emergencies, fires. on site as needed.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
Education
Associate of Arts - Information Technology
Fountainhead College of Technology
Knoxville, TN12-2006
Skills
- Law enforcement procedures
- Incident investigation
- Regulatory compliance
- Report writing
- Hazard assessment
- Crime prevention
- Problem solving
- Attention to detail
- Conflict resolution
- Adaptable thinking
- Patience and persistence
- Integrity and honesty
- Inspection recordkeeping
Timeline
Municipal Enforcement Officer
Public Building Authority of the County of Knoxville
04.2018 - Current
Team Member
Panera Bread
04.2017 - 04.2018
Caregiver
Self-employeed
01.2013 - 01.2016
Unarmed Security Guard
US Security Systems
01.2012 - 01.2013
Unarmed Security Guard
Walden Security
01.2011 - 01.2012
Unarmed Security Guard
Murray Guard Security
06.2010 - 01.2011
Associate of Arts - Information Technology
Fountainhead College of Technology
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