Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Hagan

Mesa,AZ

Summary

Results-driven professional known for strong communication and problem-solving abilities. Experienced in delivering exceptional customer service and managing inventory, ready to leverage expertise to enhance customer satisfaction and operational efficiency.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Novillus
Portland, Oregon
04.2023 - 04.2026
  • Managed customer accounts, ensuring accuracy of information to support service delivery.
  • Collaborated with team members to improve service quality and customer satisfaction.
  • Documented customer interactions accurately in the CRM system.
  • Performed follow-up calls to confirm resolution of customer inquiries and enhance overall experience.

Footwear Sales Associate

Dicks Sporting Goods
Tigard, Oregon
05.2021 - 08.2022
  • Guided customers in selecting footwear tailored to specific sports activities, enhancing their performance and satisfaction.
  • Educated customers on footwear features and benefits, improving their purchasing decisions and confidence.
  • Collaborated with team members to restock inventory and manage stock levels.
  • Resolved customer inquiries and issues promptly, fostering a positive shopping experience and encouraging repeat business.

Cashier

Mcdonald's
Hillsboro, Oregon
06.2018 - 04.2019
  • Operated cash register accurately, managing diverse payment methods to streamline transactions.
  • Processed high volume transactions with accuracy and efficiency in a fast paced environment.
  • Provided friendly and attentive service to enhance customer satisfaction experience.
  • Assisted customers with menu selections and promptly answered questions to enhance dining experience.

Education

Some College (No Degree) -

Mesa Community College
Mesa, AZ
04-2026

Skills

  • Customer service
  • Sales techniques
  • Inventory management
  • Visual merchandising
  • Team collaboration
  • Effective communication

Timeline

Customer Service Representative

Novillus
04.2023 - 04.2026

Footwear Sales Associate

Dicks Sporting Goods
05.2021 - 08.2022

Cashier

Mcdonald's
06.2018 - 04.2019

Some College (No Degree) -

Mesa Community College
Nicholas Hagan