Nicholas Haylock
Fort Meade,MD
Summary
Customer-savy accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Eager to learn and very adaptable.
Overview
5
5
years of professional experience
Work History
Host
Olive Garden
08.2022 - 02.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Produce Stocker
Weis Markets Inc
12.2021 - 08.2022
- Increased efficiency by organizing storage spaces for easy access to incoming shipments.
- Streamlined processes by unpacking shipments quickly and efficiently upon arrival at the store.
- Enhanced customer loyalty by addressing concerns promptly and professionally, offering solutions that met their needs while adhering to company guidelines.
- Boosted sales through attractive displays showcasing fresh fruits and vegetables.
Cashier
Weis Markets Inc
08.2021 - 12.2021
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Basketball Camp Counselor
Meade High
05.2019 - 08.2019
- Managed conflicts among campers, employing effective communication strategies to resolve issues promptly and fairly.
- Supervised and mentored junior counselors, fostering their professional development within the field of sports coaching and youth leadership.
- Led warm-up exercises before practice sessions and games, focusing on injury prevention through proper stretching routines and dynamic movements.
- Enhanced camper skill development by implementing diverse drills and activities tailored to individual needs.
Education
Associate of Arts - Genreal Studies
Howard Community College
Columbia, MD 05.2001 -
Skills
- Team Collaboration
- Customer Service
- Telephone reception
- Server Support
- Time Management
- Adaptable
- Mentoring
Timeline
Host
Olive Garden
08.2022 - 02.2024
Produce Stocker
Weis Markets Inc
12.2021 - 08.2022
Cashier
Weis Markets Inc
08.2021 - 12.2021
Basketball Camp Counselor
Meade High
05.2019 - 08.2019
Associate of Arts - Genreal Studies
Howard Community College
05.2001 -
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