Nicholas Heady
East Providence,RI
Summary
Developed advanced research and analytical skills in collaborative scientific environment. Demonstrated ability to conduct experiments, analyze data, and present findings. Seeking to transition into new field to leverage skills in data interpretation and problem-solving.
Overview
3
3
years of professional experience
Work History
Produce Team Member
Whole Foods Market
Providence, RI
10.2023 - 03.2025
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Conducted regular inventory checks for accurate stock control and ordering purposes.
- Assisted customers with special requests, ensuring their needs were met promptly and accurately.
- Maximized product shelf life through vigilant rotation practices based on expiration dates or visual quality cues.
- Trained new team members in proper handling, storage, and merchandising techniques for produce items.
- Boosted sales through attractive displays, creative cross-merchandising, and strategic placement of promotional materials.
Food Runner
Chili's Bar and Grill
East Providence, RI
12.2022 - 06.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Customer Service Desk Associate
Stop & Shop
East Providence, RI
11.2021 - 07.2022
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
Education
Bachelor of Science - Biology
Johnson And Wales University
Providence, RI05-2027
High School Diploma -
East Providence High School
East Providence, RI06-2023
Skills
- Teamwork and collaboration
- Problem-solving
- Critical thinking
- Computer skills
- Statistical data analysis
- Microscopy proficiency
- Plant tissue culture
- Protein purification methods
- Bioinformatics analysis
Timeline
Produce Team Member
Whole Foods Market
10.2023 - 03.2025
Food Runner
Chili's Bar and Grill
12.2022 - 06.2023
Customer Service Desk Associate
Stop & Shop
11.2021 - 07.2022
Bachelor of Science - Biology
Johnson And Wales University
High School Diploma -
East Providence High School
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