Nicholas Herman
Fairfax,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication, building customer relationships and understanding customer needs. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
7
7
years of professional experience
Work History
Energy Consultant
Flo Energy
04.2021 - 07.2023
- Started as an appointment setter in 2021 until I became one of the top setters and moved into closing my own leads
- Advanced to self generating and helping to manage our team in Ft Myers
- I maintained a 75-85% closing ratio and 90% pull through rate on all sales
Property Manager
Spirit On The Water
04.2018 - 04.2021
- I managed a 12 bedroom yoga retreat center in the US Virgin Islands that was devastated from hurricane Irma/ Maria in 2017
- Helped to rebuild the property initially then managed the business once it was operational again
- Managed bookings, guest experience, online presence, seo/ Facebook ads while coordinating retreat staff
- We took the business from $10-20k monthly revenue to over $100k monthly when I left the company to pursue my current career in sales
Staff
Ananda Meditation Retreat Center
01.2017 - 03.2018
- After selling my flooring business I became deeply interested in yoga/ meditation through Paramhansa Yogananda
- I trained to teach yoga/ meditation while assisting the retreat center with guests, maintenance and cooking world class meals
- During my time at the retreat center I was able to travel to India/ Nepal which led me to the USVI to manage Spirit on the Water
Co-Owner
Herman Hardwood Restoration
03.2016 - 12.2016
- My business partner and I started HHR in March of 2016
- Within the first 3 months we had paid off all start up debt, had steady income for our team and had a schedule booked out 2+ months
- We had 5 employees working on sold jobs, I was able to focus on sales/ training and managing the business while the crews completed projects
- Towards the end of the year I sold my half of the business to explore yoga/ meditation and personal development
Education
Associates - Liberal Arts
St Cloud State University
St Cloud, MNSkills
- Account Management
- Outside Sales
- Client Generation
- Sales Development
- Residential Sales
- Interpersonal and Written Communication
- Complex Problem-Solving
- Active Listening Skills
Additional Information
- AWARDS , Eagle Scout- 2011
Timeline
Energy Consultant
Flo Energy
04.2021 - 07.2023
Property Manager
Spirit On The Water
04.2018 - 04.2021
Staff
Ananda Meditation Retreat Center
01.2017 - 03.2018
Co-Owner
Herman Hardwood Restoration
03.2016 - 12.2016
Associates - Liberal Arts
St Cloud State University
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