Nicholas Herrera
Moscow,ID
Summary
Results-driven sales associate with proven skills in deal closing, sales presentations, and objection handling. Proficient in CRM systems and sales strategy development, ready to enhance customer relationships and streamline processes for improved revenue growth.
Overview
4
4
years of professional experience
Work History
Pro Sales Associate
Home Depot
Moscow, ID
01.2026 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained store organization and cleanliness, supporting operational efficiency.
- Executed transactions accurately using point-of-sale systems, ensuring customer satisfaction.
- Collaborated with team members to achieve daily sales goals and improve service delivery.
- Provided product knowledge to customers, fostering informed purchasing decisions.
- Trained new associates on company policies and procedures, promoting a cohesive team environment.
- Addressed customer inquiries and concerns promptly, reinforcing positive brand perception.
- Cultivated strong relationships with industry influencers and thought leaders, positioning company as a top choice within the market.
- Streamlined sales process by creating detailed documentation, reducing time spent on administrative tasks and increasing focus on revenue-generating activities.
- Drove sales growth by consistently participating in ongoing training and professional development opportunities to hone skills and stay current on industry trends.
Sailor
Navy
Chicago, IL
05.2025 - Current
- Operated navigation equipment to ensure safe vessel operations.
- Assisted in maintenance and repair of onboard systems and machinery.
- Collaborated with team members to execute daily operational tasks efficiently.
- Followed safety protocols to maintain secure working environment during missions.
- Participated in training exercises to enhance skills and readiness for deployment.
- Monitored weather conditions and advised crew on navigation adjustments.
- Supported senior sailors in executing standard operating procedures during drills.
- Developed valuable skills in seamanship, navigation, firefighting, damage control, security measures, and first aid through rigorous training programs aboard the vessel.
Cashier
Panda Express
Moscow, ID
02.2025 - 05.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in selecting menu items and resolving inquiries promptly.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Collaborated with team members to ensure timely service during peak hours.
- Trained new cashiers on procedures and customer service best practices.
- Implemented suggestions for improving workflow and enhancing team performance.
- Greeted customers entering store and responded promptly to customer needs.
Ride Operator
Universal Studios Hollywood
Hollywood, CA
06.2024 - 08.2024
- Operated rides efficiently to ensure guest safety and satisfaction.
- Monitored ride performance and addressed technical issues promptly.
- Assisted in training new operators on safety protocols and operational procedures.
- Implemented improvements to ride operation workflows, enhancing efficiency.
- Engaged with guests to provide information and resolve inquiries effectively.
- Conducted regular inspections of rides to maintain compliance with safety standards.
Barista
Dunkin' Donuts
Saugus CA
02.2024 - 07.2024
- Prepared high-quality beverages in accordance with Dunkin' Donuts standards.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Operated point-of-sale system efficiently, handling cash and credit transactions accurately.
- Maintained cleanliness of work environment, adhering to health and safety regulations.
- Assisted in training new baristas on beverage preparation and customer service techniques.
- Monitored inventory levels, facilitating timely restocking of supplies and ingredients.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Whole Store Team Member
Chuck E Cheese
Stevenson Ranch, CA
11.2022 - 05.2024
- Delivered exceptional customer service by assisting guests with inquiries and ensuring satisfaction.
- Operated point-of-sale systems accurately to process transactions and manage cash flow.
- Maintained cleanliness and organization of dining and entertainment areas to enhance guest experience.
- Collaborated with team members to execute events, ensuring smooth operations and guest engagement.
- Assisted in training new staff on operational procedures and customer service standards.
- Monitored inventory levels, restocked supplies, and reported discrepancies to management for resolution.
- Implemented safety protocols to ensure compliance with health regulations during daily operations.
- Participated in team meetings to discuss strategies for improving service efficiency and guest satisfaction.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
Server / Care Provider
Oakmont Senior Communities
Santa Clarita, CA
05.2023 - 02.2024
- Delivered exceptional dining experiences by providing attentive and personalized service to residents.
- Collaborated with kitchen staff to ensure timely and accurate meal delivery for residents.
- Managed dining room setup, ensuring cleanliness and proper organization before each service.
- Assisted in training new servers on menu knowledge and service standards to enhance team performance.
- Monitored dining area for safety compliance, addressing any issues proactively to maintain a secure environment.
- Responded promptly to resident requests, demonstrating adaptability and commitment to customer satisfaction.
- Implemented efficient table turnover strategies, optimizing service flow during peak dining hours to improve overall efficiency.
- Gathered resident feedback on meals, contributing insights for menu improvements that enhanced resident satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
West Ranch High School
Stevenson Ranch, CANo Degree - Elementary Education
University of Idaho
Moscow, ID05-2028
Skills
- Deal closing
- Sales presentations
- Objection handling
- Sales strategy development
- Pipeline management
- Closing techniques
- Building rapport
- CRM proficiency
- Cold calling
Timeline
Pro Sales Associate
Home Depot
01.2026 - Current
Sailor
Navy
05.2025 - Current
Cashier
Panda Express
02.2025 - 05.2025
Ride Operator
Universal Studios Hollywood
06.2024 - 08.2024
Barista
Dunkin' Donuts
02.2024 - 07.2024
Server / Care Provider
Oakmont Senior Communities
05.2023 - 02.2024
Whole Store Team Member
Chuck E Cheese
11.2022 - 05.2024
High School Diploma -
West Ranch High School
No Degree - Elementary Education
University of Idaho
Hospitality and Tourism
It was a two year college course that I took in highschool through William Hart district