Nicholas Hicks
Elkview
Summary
Reliable and hardworking individual with experience in automotive service, customer support, and fast-paced environments. Proven ability to multitask, manage responsibilities independently, and deliver strong customer service. Known for strong work ethic, adaptability, and a willingness to go above and beyond.
Overview
2
2
years of professional experience
Work History
Service Advisor/Maintenance Technician
Link Automotive
Charleston, WV
04.2025 - 02.2026
- Handled customer service inquiries, ensuring accurate preparation and communication of repair estimates and invoices.
- Executed work order creation and tracking processes to ensure prompt fulfillment of services.
- Procured and ordered automotive parts while ensuring compatibility and accurate pricing.
- Executed meticulous tracking and documentation of billing records for customer vehicles and company fleet within taxi service operations.
- Collaborated with technicians to perform essential maintenance and repair tasks, ensuring operational efficiency.
- Streamlined workflow by coordinating interactions among customers, parts suppliers, and technicians.
Crew Member
McDonald's
Elkview, WV
11.2024 - 03.2025
- Supervised order intake and cash transaction management at front counter, maintaining operational efficiency and customer satisfaction.
- Managed food preparation and cooking to ensure adherence to quality and efficiency benchmarks.
- Delivered accurate order assembly and service to enhance customer satisfaction in a fast-paced setting.
- Oversaw diverse functions simultaneously during periods of reduced staffing to facilitate uninterrupted service delivery.
- Conducted regular cleaning and sanitization of kitchen dining area and equipment to enhance overall dining experience.
- Managed end-of-day operations, including sanitation, stock replenishment, and meal preparation for the following shift.
Sales Associate
Advanced Auto Parts
Morgantown, WV
11.2023 - 04.2024
- Advised customers on parts selection and recommendations, ensuring informed decisions during in-store and phone consultations.
- Oversaw processing of sales transactions and maintained cash register operations to support retail efficiency.
- Oversaw inventory replenishment and maintained an orderly, hygienic store atmosphere to enhance customer experience.
- Cultivated robust customer relationships by delivering knowledgeable and friendly service.
- Supported operational efficiency by managing opening and closing tasks, including documentation and cash transactions.
- Recognized for strong performance and work ethic, leading to selection for management training initiative.
Education
High School Diploma -
Herbert Hoover High School
Elkview, WV05.2022
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Team player mentality
- Decision-making
- Time management
- Team leadership
Timeline
Service Advisor/Maintenance Technician
Link Automotive
04.2025 - 02.2026
Crew Member
McDonald's
11.2024 - 03.2025
Sales Associate
Advanced Auto Parts
11.2023 - 04.2024
High School Diploma -
Herbert Hoover High School