Nicholas Hidalgo
Newark
Summary
Results-driven associate skilled in improving workflow efficiency and providing excellent customer service. Known for meticulous attention to detail and professionalism in handling inquiries and orders. Eager to leverage experience to support organizational goals and the continual improvement of professional repertoire.
Overview
5
5
years of professional experience
Work History
Associate - Level 6
In N Out
Santa Clara
02.2022 - Current
- Enhanced workflow efficiency during peak hours through effective team collaboration.
- Trained new associates on company policies and customer service standards.
- Developed strong relationships with customers by delivering exceptional service.
- Handled incoming customer calls regarding orders and inquiries in a professional manner.
- Managed multiple tasks simultaneously while ensuring meticulous attention to detail.
- Coordinated special orders and contacted other stores to locate requested items.
Clerk
The Law Offices of Fernando Hidalgo
San Francisco
08.2020 - 12.2021
- Supported team members in clerical tasks and daily office operations.
- Handled customer inquiries and complaints with professionalism.
- Provided courteous phone support while delivering excellent customer service.
- Greeted visitors warmly and directed them to appropriate personnel.
- Processed customer orders with accuracy and efficiency.
- Executed payment processing, refunds, and exchanges without errors.
- Scanned documents into digital formats, ensuring content accuracy.
Education
Associate of Arts - Liberal Arts
De Anza College
Cupertino, CA06-2025
Associate of Science - Business Administration
De Anza College
Cupertino, CA06-2025
Skills
- Customer service
- Team collaboration
- Attention to detail
- Effective communication
- Problem solving
- Workflow optimization
Affiliations
- 8-Ball Billiards
- Diving
- Video Games
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Conversationalist
- I genuinely love talking to people, and having a great exchange with someone makes my day.
References
References available upon request.
Timeline
Associate - Level 6
In N Out
02.2022 - Current
Clerk
The Law Offices of Fernando Hidalgo
08.2020 - 12.2021
Associate of Arts - Liberal Arts
De Anza College
Associate of Science - Business Administration
De Anza College
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