Nicholas Huver
Summary
Driven Parts & Service Writer with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions. Handle all types of customer service requirements in equipment rental environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask.
Overview
8
8
years of professional experience
Work History
Service Writer
Target Rental/Bobcat Of Cortez
01.2020 - Current
- Handle day to day customer issues and found resolutions for them
- Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Identified process enhancements to reduce inconsistencies and drive improvements to support ongoing company success.
- Collaborated with cross-functional departments to formulate product and process improvements based on customer feedback.
Weed Sprayer
Boggy Draw Ag Services
03.2018 - 01.2021
- Dealt directly with customers/ customer service
- Monitored quality control and trends to report to job site supervisor.
- Combined chemicals and mixed fertilizers, carefully observing all manufacturer instructions, to create proper mixtures and maintain safety.
- Used proper PPE and safety protocols for personal health and safety of other staff.
- Maintained knowledge of equipment necessary to complete jobs, acquiring new skills and techniques.
- Cleaned and prepared equipment necessary for projects.
- Mixed appropriate chemicals to complete projects.
Ranch Hand
Larry Baugh & Patty Russel Ranch
05.2015 - 09.2018
- Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
- Performed repairs and preventive maintenance on equipment and property.
- Maintained equipment and ranch structures.
Laborer Internship
Alpaka
04.2017 - 09.2017
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
Bachelor of Arts - Sociology
Southern New Hampshire University
Hooksett, NH04.2023
Skills
- Customer Relations
- Sales Proficiency
- Service Issue Resolution
- Customer Implementation Support
- Mechanical Expertise
- Warranty Service
- Preventive Maintenance
Timeline
Service Writer
Target Rental/Bobcat Of Cortez
01.2020 - Current
Weed Sprayer
Boggy Draw Ag Services
03.2018 - 01.2021
Laborer Internship
Alpaka
04.2017 - 09.2017
Ranch Hand
Larry Baugh & Patty Russel Ranch
05.2015 - 09.2018
Bachelor of Arts - Sociology
Southern New Hampshire University
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