Nicholas Janda
Shelton,WA
Summary
Adaptable professional with extensive experience in high-volume service environments. Skilled in safe food handling and inventory management, driving operational efficiency while enhancing customer satisfaction.
Overview
13
13
years of professional experience
Work History
Lounge Server
Finn's Fish House
Seaside, OR
07.2022 - 07.2023
- Handled cash transactions and processed payments efficiently.
- Monitored inventory levels, assisting in stock replenishment efforts.
- Resolved guest inquiries and complaints to enhance satisfaction rates.
- Implemented best practices for sanitation and safety compliance in service areas.
Bartender Trainer
Sandtrap Pub
Gearhart, OR
05.2018 - 07.2022
- Developed and implemented training programs for new bartenders to ensure consistent service quality.
- Mentored staff on mixology techniques, enhancing beverage preparation skills and customer satisfaction.
- Streamlined onboarding processes, reducing training time while maintaining high standards of service excellence.
- Conducted regular evaluations of bartender performance, providing constructive feedback for continuous improvement.
Lounge Server
Boardwalk Restaurant
Seaside, OR
10.2017 - 04.2018
- Provided exceptional customer service, ensuring a welcoming atmosphere for guests.
- Managed food and beverage orders, maintaining accuracy and timeliness.
- Trained new staff on service protocols and menu knowledge.
- Collaborated with kitchen staff to streamline order delivery process.
Cocktail Server
Ripples Riverside Grill and Lounge
Spokane, WA
02.2017 - 09.2017
- Provided exceptional customer service in high-volume settings, ensuring guest satisfaction and repeat visits.
- Collaborated with kitchen and bar staff to streamline service during peak hours, enhancing operational efficiency.
- Maintained knowledge of menu offerings and drink specials to effectively promote items and increase sales.
- Managed cash transactions accurately, balancing registers at the end of shifts without discrepancies.
Catering Server
ETC Catering
Phoenix, AZ
05.2016 - 01.2017
- Delivered exceptional customer service during events to enhance guest experiences.
- Set up and arranged tables, chairs, and decor for various functions efficiently.
- Coordinated with kitchen staff to ensure timely food service and presentation quality.
- Assisted in training new catering servers on best practices and service standards.
Lifeguard/Swim Instructor
Astoria Aquatic Center
Astoria, OR
06.2010 - 09.2014
- Monitored pool activities to ensure safety and compliance with facility regulations.
- Responded to emergencies with swift first aid and rescue techniques.
- Conducted regular safety drills to maintain readiness among staff and patrons.
- Provided customer service by addressing patron inquiries and concerns effectively.
Education
No Degree - Biology
Pacific Lutheran University
Tacoma, WAHigh School Diploma -
Astoria Senior High School
Astoria06-2014
Skills
- Strong communication skills
- Efficient multitasking
- Exceptional customer service
- Safe food handling
Accomplishments
- Documented and resolved liquor inventory which led to increased profit margins across all three bars on property.
Timeline
Lounge Server
Finn's Fish House
07.2022 - 07.2023
Bartender Trainer
Sandtrap Pub
05.2018 - 07.2022
Lounge Server
Boardwalk Restaurant
10.2017 - 04.2018
Cocktail Server
Ripples Riverside Grill and Lounge
02.2017 - 09.2017
Catering Server
ETC Catering
05.2016 - 01.2017
Lifeguard/Swim Instructor
Astoria Aquatic Center
06.2010 - 09.2014
No Degree - Biology
Pacific Lutheran University
High School Diploma -
Astoria Senior High School