Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Nicholas Jernberg

Katy,TX

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

10
10
years of professional experience

Work History

Executive Office Manager

JP Morgan Chase Bank NA
07.2021 - Current
  • Established performance goals for 26 employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed strong working relationships with stakeholders through clear communication lines that fostered collaboration across departments.
  • Provided support to executives during critical decision-making processes, offering valuable insights based on research and data analysis.

Executive Office Team Leader

JP Morgan Chase Bank NA
03.2020 - 07.2021
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Conducted training and mentored 13 team members to promote productivity, accuracy, and commitment to friendly service.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Sr. Executive Office Specialist

JP Morgan Chase Bank NA
06.2018 - 03.2020
  • Maintained positive customer relations by addressing problems head-on
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.

Relationship Banker

JP Morgan Chase Bank NA
11.2016 - 06.2018
  • Greeted customers and delivered information about new account processes.
  • Adapted products and services to suit customers' changing financial circumstances.
  • Expanded client base through effective networking and referral generation, leading to increased business opportunities.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Backed up teller team by handling needs of new and existing customers at main counter.

Branch Manager

Comerica Bank
11.2013 - 11.2016
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Complied with established internal controls and policies.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol, developed improvement plans and payroll operations.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.

Education

BBA - Banking And Financial Institutions

Sam Houston State University
Huntsville, TX
05.2010

Skills

  • Strategic Planning
  • Scheduling and Coordinating
  • Staff Management
  • Customer Relations
  • Team Development
  • Process Improvement
  • Team Leadership
  • Employee Development
  • Business Analysis and Reporting
  • Staff Training
  • Teamwork and Collaboration
  • Policy Implementation

Accomplishments

  • Supervised team of 26 staff members, during organizational changes
  • Planned and coordinated Alvaria project.

Affiliations

  • NEXTGEN
  • Sam Houston Alumni Association

Timeline

Executive Office Manager

JP Morgan Chase Bank NA
07.2021 - Current

Executive Office Team Leader

JP Morgan Chase Bank NA
03.2020 - 07.2021

Sr. Executive Office Specialist

JP Morgan Chase Bank NA
06.2018 - 03.2020

Relationship Banker

JP Morgan Chase Bank NA
11.2016 - 06.2018

Branch Manager

Comerica Bank
11.2013 - 11.2016

BBA - Banking And Financial Institutions

Sam Houston State University

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Nicholas Jernberg