Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Jess

Piqua

Summary

Dynamic professional with strong problem-solving abilities and a commitment to continuous learning, complemented by excellent communication skills. Poised to drive team success and deliver positive results through collaboration and innovative thinking. Eager to embrace new challenges while advancing organizational objectives with unwavering dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Student IT Technician

Edison State Community College
10.2025 - Current
  • Diagnosed and resolved hardware and software issues to ensure optimal system performance.
  • Provided technical support for faculty and staff, improving user satisfaction through effective troubleshooting.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Configured PCs and laptops for deployment to new faculty and staff.

Delivery Driver

EUBA CORP Domino's
12.2020 - Current
  • Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
  • Checked delivery addresses and verified correct order delivery.
  • Managed multiple tasks simultaneously while delivering orders within specified time frames.

Manager

EUBA CORP Domino's
11.2019 - 12.2020
  • Mentored and trained new employees on company policies and procedures.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Managed daily operations including inventory, data entry between Euba Corp stores, and money management and handling.

CSR

EUBA CORP Domino's
04.2017 - 11.2019
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

Education

High School Diploma -

Upper Valley Career Center
Piqua, OH
05-2020

Associate of Applied Science - Cybersecurity

Edison State Community College
Piqua, OH
05-2027

Skills

  • Customer Service
  • Problem Solving
  • Desktop technical support
  • Hardware installation
  • Inventory Management
  • Help desk operations
  • IT asset management
  • IT documentation
  • Organizational skills
  • Professionalism
  • Adaptability

Timeline

Student IT Technician

Edison State Community College
10.2025 - Current

Delivery Driver

EUBA CORP Domino's
12.2020 - Current

Manager

EUBA CORP Domino's
11.2019 - 12.2020

CSR

EUBA CORP Domino's
04.2017 - 11.2019

High School Diploma -

Upper Valley Career Center

Associate of Applied Science - Cybersecurity

Edison State Community College