Nicholas Jones
Summary
Perceptive estimator offering experience in developing and managing project estimates by coordinating with colleagues and clients. Successful in devising bid proposals in line with client specifications and objectives through clear communication and attention to detail. Driven to minimize costs by continually comparing project costs to estimates and coordinating with leaders on cost-cutting methods.
Overview
5
5
years of professional experience
Work History
Collision Estimator
Gary Yeomans Ford Lincoln
01.2023 - Current
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Expertise in CCC ONE Estimating
- I CAR Courses
- Examined damaged vehicles to determine the degree of structural and mechanical damage.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Developed estimates by costing parts, supplies, and labor and calculating customers' payments.
IT Support Specialist
U.S. Army Signal Corps
03.2019 - Current
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot, and resolved desktop issues.
- Provided Tier 3 IT support to non-technical internal users through desk-side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Updated software to safeguard against security flaws.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Parts Coordinator
Gerber Collision
01.2022 - 01.2023
- Ordered parts from various distributors to fulfill demands.
- Maintained clean and neat parts counter and sales floor.
- Inspected parts for defects, removing damaged parts, and replacing them with new ones.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Reached out to vendors outside the usual network to find parts not available from traditional sources.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
NETOPS/ Team Chief
U.S. Army Active Duty
03.2020 - 03.2021
- Served in Battalion Operations for the 146th Expeditionary Signal Battalion in support of Operation Spartan Shield from March 2020 to March 2021
- Responsible for monitoring the status of and assisting with the troubleshooting of over 30 different signal assemblages located across six countries.
- Responsible for coordinating with others outside the organizational unit, developing project controls, and planning the sequence of actions necessary to accomplish the mission.
- Assisted with creating guidelines, cutsheets, or precedents for the Battalion Operations cell.
- Team Chief for the Command Post Node (CPN) team that supported the Battalion NETOPS package.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
Education
Cyber Defense Professional Certificate Program - Cyber Security
University of Central Florida
Orlando, FL08.2021
No Degree - Satellite Operator
Advanced Individual Training
Augusta, GA03.2020
High School Diploma -
Viera High School
Viera, FL04.2019
Skills
- Schedule Oversight
- Microsoft and CCC ONE Expertise
- Scope Development
- Cost Estimation
- Project Management
- Customer Relationship Management
Timeline
Collision Estimator
Gary Yeomans Ford Lincoln
01.2023 - Current
Parts Coordinator
Gerber Collision
01.2022 - 01.2023
NETOPS/ Team Chief
U.S. Army Active Duty
03.2020 - 03.2021
IT Support Specialist
U.S. Army Signal Corps
03.2019 - Current
Cyber Defense Professional Certificate Program - Cyber Security
University of Central Florida
No Degree - Satellite Operator
Advanced Individual Training
High School Diploma -
Viera High School
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