Walter McBee
MACON,GA
Summary
Proven leader in auto body repair, adept in damage assessment and cost estimation, enhanced Starling GMC's customer satisfaction through meticulous quality assurance and effective customer relationship management. Skilled in insurance procedures and scope development, consistently delivered projects on schedule, achieving a significant reduction in repair cycle times.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Collision Estimator
Five Star Collision Center
Macon, GA
07.2021 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
Collision Center Manager
Starling GMC
Venice, FL
01.2020 - 06.2021
- Maintained safety of all personnel through hands-on management.
- Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
- Mentored junior staff members by sharing expertise in collision repair techniques.
- Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
- Implemented quality assurance measures to ensure all repairs met or exceeded industry standards.
- Collaborated with other departments to improve overall company performance and customer experience.
- Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
Collision Estimator
Caliber Collision
Port Charlotte, FL
04.2018 - 01.2020
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Education
No Degree - Business Administration and Management
Georgia Military College - Milledgeville
Milledgeville, GAHigh School Diploma -
Warner Robins High School
Warner Robins, GA06.1994
Skills
- Auto Body Repair Knowledge
- Damage Assessment
- Cost Estimation
- Insurance procedures
- Scope development
- Schedule oversight
- Customer Relationship Management
Certification
I-Car Platinum Certified
AMI Certified
Timeline
Collision Estimator
Five Star Collision Center
07.2021 - Current
Collision Center Manager
Starling GMC
01.2020 - 06.2021
Collision Estimator
Caliber Collision
04.2018 - 01.2020
No Degree - Business Administration and Management
Georgia Military College - Milledgeville
High School Diploma -
Warner Robins High School