Daniel Martinez Figueroa
Milwaukee
Summary
Collision repair specialist with strong track record in accurately estimating repair costs and efficiently coordinating repair processes. Adept at working within team to achieve optimal results and adapt to changing project requirements. Skilled in damage assessment, customer communication, and adherence to safety and quality standards. Known for reliability and results-driven approach in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Collision Estimator
Heiser Automotive Group
05.2024 - Current
- Prepared detailed estimates for collision repairs using advanced estimating software.
- Reviewed damage reports to ensure accuracy and compliance with industry standards.
- Collaborated with technicians to assess repair needs and timelines effectively.
- Communicated with customers regarding repair processes and cost estimates clearly.
- Coordinated parts ordering and inventory management for timely repairs.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Maintained up-to-date knowledge of automotive repair trends and technologies.
- Assisted in training new estimators on software tools and estimation techniques.
Collision Estimator
Merton Auto Body
09.2021 - 03.2024
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
Technical Support Representative
Auto Paint And Supply
03.2019 - 09.2021
- Resolved customer inquiries regarding auto paint products and application techniques.
- Enhanced customer satisfaction through timely and effective problem resolution.
- Provided training for new team members on technical support processes and systems.
- Streamlined ticketing process to improve response time for customer issues.
- Collaborated with sales teams to identify trends in customer feedback and product performance.
- Maintained comprehensive knowledge of inventory management systems for accurate order processing.
- Analyzed recurring support issues to develop proactive solutions and reduce service requests.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Automotive Collision Technician
Goff's Auto Body
04.2006 - 03.2019
- Executed high-quality repairs on collision-damaged vehicles, ensuring adherence to manufacturer specifications.
- Utilized advanced diagnostic tools to assess vehicle damage and determine repair strategies.
- Mentored junior technicians in proper repair techniques and safety protocols, enhancing team performance.
- Streamlined workflow processes, reducing turnaround time for vehicle repairs while maintaining quality standards.
- Adjusted and replaced doors and windows for proper fit and alignment.
- Performed structural and non-structural repairs on variety of vehicle models.
- Applied sealants, caulks and rust preventatives to protect body and paint.
- Used welding and cutting tools to repair metal body parts.
- Inspected completed repairs for accuracy, quality and safety.
- Examined vehicles to determine extent of damage and repairs required.
Education
High School Diploma -
Kilmer South HS
Milwaukee, WI01-1997
Skills
- Damage assessment
- Cost estimation
- Insurance procedures
- Photographic evidence
- Repair planning
- Parts ordering
- Claims processing
- Damage documentation
- Diagnostic tools
- Structural analysis
- Collision avoidance
- Labor costing
- Wheel alignment
- Detailing techniques
- Welding techniques
- Frame straightening
- Paint matching
- Restoration techniques
- Mechanical aptitude
- Auto body repair
- Air conditioning repair
- Glass replacement
- Schedule oversight
- Vendor selection
- Teamwork and collaboration
- Time management
- Attention to detail
- Reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Collision Estimator
Heiser Automotive Group
05.2024 - Current
Collision Estimator
Merton Auto Body
09.2021 - 03.2024
Technical Support Representative
Auto Paint And Supply
03.2019 - 09.2021
Automotive Collision Technician
Goff's Auto Body
04.2006 - 03.2019
High School Diploma -
Kilmer South HS