Nicholas Jones
Forest
Summary
Detail-oriented Service Technician with strong installation and repair skills. Proven ability in preventive maintenance and troubleshooting, ensuring optimal HVAC performance and exceptional customer satisfaction.
Overview
12
12
years of professional experience
Work History
Service Technician
Southern Air
Lynchburg, VA
10.2025 - Current
- Performed routine maintenance and repairs on HVAC systems to ensure optimal performance.
- Assisted in diagnosing system issues using diagnostic tools and equipment.
- Collaborated with senior technicians to learn best practices in service operations.
- Maintained accurate records of service calls and repairs completed for tracking purposes.
- Followed safety protocols while handling hazardous materials and operating tools.
- Provided excellent customer service by addressing client inquiries and concerns effectively.
- Inspected equipment to diagnose operational issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Residential New Construction
Davis Heating & Air
Lynchburg, VA
09.2024 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Service Technician
Mills Heating & Air Conditioning Inc.
Lynchburg, VA
07.2022 - 09.2024
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Installation Technician
Maddox Heating and Air
Lynchburg, VA
05.2018 - 07.2023
- Installed HVAC systems in residential and commercial properties, ensuring optimal performance and adherence to safety standards.
- Maintained inventory of tools and equipment, optimizing resource allocation for installation projects.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Installed and configured new equipment and systems according to company standards.
Furniture Delivery Driver
Grand Home Furnishings
Roanoke, VA
05.2014 - 04.2018
- Delivered and assembled furniture items at customer locations, ensuring timely and safe arrival.
- Operated company vehicles while adhering to safety regulations and traffic laws.
- Communicated effectively with customers regarding delivery schedules and product details.
- Collaborated with warehouse staff to load and organize merchandise efficiently for delivery routes.
Education
High School Diploma -
Jefferson Forest High School
Forest, VA05-2014
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Documentation and reporting
- Equipment troubleshooting
Timeline
Service Technician
Southern Air
10.2025 - Current
Residential New Construction
Davis Heating & Air
09.2024 - 10.2025
Service Technician
Mills Heating & Air Conditioning Inc.
07.2022 - 09.2024
Installation Technician
Maddox Heating and Air
05.2018 - 07.2023
Furniture Delivery Driver
Grand Home Furnishings
05.2014 - 04.2018
High School Diploma -
Jefferson Forest High School