NICHOLAS J. SEMENZA III
Raymond,NH
Summary
Dynamic operations and account management professional with extensive experience at Coca-Cola Beverages Northeast. Proven track record in driving sales and enhancing customer relationships through consultative selling and effective problem-solving. Skilled in territory management and visual merchandising, consistently achieving high levels of customer satisfaction and operational efficiency.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Bulk Driver
Coca-Cola Beverages, Northeast
Londonderry, NH
04.2021 - Current
- Verified delivery contents against shipping documents or invoices.
- Participated in team meetings and training sessions as required by management.
- Maintained records such as vehicle logs, delivery records, maintenance and repair records.
- Calculated total loads based on weight distribution to ensure legal limits were not exceeded.
- Assisted with loading and unloading activities as needed including lifting heavy objects up to 50lbs.
- Followed all company policies regarding safe driving practices, defensive driving techniques, cargo securement.
- Adhered strictly to shipping schedule deadlines while maintaining high level of customer service.
- Encompassed reliability and dependability by being available for assignments on short notice.
- Presented clean, professional appearance to promote positive company image.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Processed shipment documents neatly and efficiently for each load.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
Account Manager
Coca Cola Beverages, Northeast
Londonderry, NH
08.2008 - 04.2021
- Managed multiple accounts simultaneously while meeting deadlines.
- Provided training and guidance to new Account Managers.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Reset store displays for special events and seasonal merchandise changes.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- De-escalated customer interactions by providing alternative solutions to issues.
- Monitored competitor activities in order to stay ahead of the competition.
- Fostered a culture of continuous improvement by sharing best practices and lessons learned with the broader account management team.
- Utilized problem-solving skills when dealing with difficult customers.
Operations Manager
Colors, Compounds & Consultants, Inc.
Seabrook, NH
01.2004 - 06.2008
- Managed staff of 25 people within the operating and manufacturing departments.
- Responsibilities included: production planning/scheduling, purchasing, inventory management, traffic management, and overseeing blending/manufacturing of finished products.
- Conducted interviewing, hiring, training, motivation, evaluation and retention of staff.
- Acquired permits to comply with EPA standards and NHDES industrial wastewater pretreatment program.
- Managed all facilities maintenance, including outside contractors.
Plant Manager
Gitto-Global Corp.
Leominster, MA
01.2003 - 01.2004
- Managed overall operation of manufacturing facility including 45 employees in the blending, production, quality control, traffic, and maintenance departments.
- Established uniform practices and procedures for all aspects of manufacturing to comply with ISO 9000:2000 specifications.
Production Manager
Gitto-Global Corp.
Leominster, MA
01.2000 - 01.2003
- Worked as a team with Blending Manager to oversee all production lines and 45 production employees.
- Assured all lines were run at peak efficiency for maximum production.
- Trained all line operators and packagers in proper operating procedures: startup, shutdown and changeover methods.
- Certified and licensed all eligible employees in proper fork truck operation.
- Assumed Traffic Manager responsibilities in his absence: scheduled all product movement including shipping/receiving and transport of raw materials and finished product between main and satellite warehouses.
- Assumed Inventory Manager responsibilities in his absence: recorded all daily production numbers, and tracked production variances and adjustments.
Senior Research and Development Technician
Gitto-Global Corp.
01.1997 - 01.2000
- Responsible for all R&D projects from initiation to completion.
- Utilized ASTM testing standards and procedures, documented test results, and reported results to engineering.
- Worked in direct conjunction with Quality Control Lab and production floor to produce and document initial trial runs of all research projects.
Research and Development Technician
Gitto-Global Corp.
01.1995 - 01.1997
- Performed required testing on all R&D projects in compliance with ASTM standards, documented results, and reported results to appropriate engineering personnel.
Production Floater
Gitto-Global Corp.
01.1994 - 01.1995
- Assisted line operators and packagers in all machine operations: startup, shutdown and changeovers.
- Trained new employees.
- Assisted all other departments as needed.
Blender Operator and Production Line Operator
Gitto-Global Corp.
01.1991 - 01.1994
- Accurately blended all raw materials for customer orders based on precise production formulas.
- Ran dry blended material on extrusion lines based on established operating guidelines and specifications.
- Ensured that production lines ran at optimum efficiency and that finished products met strict quality standards.
Education
A.A. - Business Management
Middlesex Community College
Bedford, MA05-1994
A.A. - Criminal Justice
Mass Bay Community College
Wellesley, MA05-1992
Skills
- Customer relationship management
- Account management
- Resolution-oriented
- Problem solving
- Visual merchandising
- Time management
- Rapport and relationship building
- Territory management
- Analytical problem solver
- Consultative and relationship selling
- Decisive
- Relationship building
Certification
ISO 9000:2000 Internal Quality Auditing, attended several Lean Manufacturing seminars, intimately familiar with OSHA and EPA requirements and regulations, First Responder Training, Corrective Action Planning, Total Quality Management, ASTM testing methods, DOT Certified Fork Truck Instructor, OSHA trained and certified respirator fit tester.
Leadership at Coca Cola Beverages, Northeast
- Safety Committee 2024
- Culture Team Member 2023
Affiliations
- Brazillian Jiu Jitzu, 2022- Present, Blue Belt
- Mustang fanatic and hobbiest
References
References available upon request.
Timeline
Bulk Driver
Coca-Cola Beverages, Northeast
04.2021 - Current
Account Manager
Coca Cola Beverages, Northeast
08.2008 - 04.2021
Operations Manager
Colors, Compounds & Consultants, Inc.
01.2004 - 06.2008
Plant Manager
Gitto-Global Corp.
01.2003 - 01.2004
Production Manager
Gitto-Global Corp.
01.2000 - 01.2003
Senior Research and Development Technician
Gitto-Global Corp.
01.1997 - 01.2000
Research and Development Technician
Gitto-Global Corp.
01.1995 - 01.1997
Production Floater
Gitto-Global Corp.
01.1994 - 01.1995
Blender Operator and Production Line Operator
Gitto-Global Corp.
01.1991 - 01.1994
A.A. - Business Management
Middlesex Community College
A.A. - Criminal Justice
Mass Bay Community College
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