Nicholas Just
Grafton,WI
Summary
Adept at managing high-stress situations and resolving customer complaints with empathy, I significantly enhanced customer loyalty at Sendiks Fine Foods. Skilled in active listening and data entry, my approach boosted team performance and customer satisfaction metrics, demonstrating a strong blend of hard and soft skills critical for customer service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sendiks Fine Foods
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Teller/Associate
BMO Harris Bank
05.2022 - 12.2022
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Contributed to the achievement of branch sales goals through active participation in cross-selling initiatives and promotions.
- Upheld security protocols by promptly identifying fraudulent activities and reporting suspicious transactions to management.
- Provided exceptional customer service during high-traffic periods, effectively managing long lines while maintaining accuracy and professionalism.
- Achieved teller efficiency by managing time effectively, prioritizing tasks appropriately, and staying organized throughout the workday.
- Boosted branch sales by offering appropriate financial products and services to customers based on their needs.
- Resolved customer complaints professionally, demonstrating empathy while working towards effective solutions.
Customer Service Representative/Cashier
Metro Market
03.2014 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
No Degree - General Studies
UWM
Milwaukee, WIAssociate of Arts - Marketing Management
MATC
Milwaukee, WI06-2019
High School Diploma -
Nicolet High School
Glendale, WI06-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
Accomplishments
Awards & acknowledgments
A top In rounding up for the MACC Fund charity (Midwest Athletes Fight Against Childhood Cancer)
Certification
Awards & acknowledgments
A top In rounding up for the MACC Fund charity (Midwest Athletes Fight Against Childhood Cancer)
Timeline
Customer Service Representative
Sendiks Fine Foods
03.2023 - Current
Teller/Associate
BMO Harris Bank
05.2022 - 12.2022
Customer Service Representative/Cashier
Metro Market
03.2014 - 03.2022
No Degree - General Studies
UWM
Associate of Arts - Marketing Management
MATC
High School Diploma -
Nicolet High School
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