Summary
Overview
Work History
Education
Skills
Professional Development
Websites
Accomplishments
References
Timeline
Generic

NICHOLAS KELLER

CAMP HILL,PENNSYLVANIA

Summary

Challenge-driven and results-oriented professional with experience in training and management. Known for a proactive leadership approach in motivating, guiding, and overseeing teams to boost productivity and ensure a positive customer experience. Articulate communicator; effective at cultivating positive vendor relationships with key suppliers. Technically proficient with Microsoft Office Suite and Human Machine Interface.

Overview

6
6
years of professional experience

Work History

Control Room Supervisor

United Parcel Service
Harrisburg, PA
03.2021 - Current
  • Monitoring Operations: Oversee the daily operations within the control room, ensuring all systems and processes are functioning effectively.
  • Communication: Maintain clear and effective communication with other departments, including dispatch, logistics, and executive leadership teams to ensure smooth operations.
  • Data Analysis: Analyze data from various systems to identify trends, inefficiencies, and areas for improvement.

Manager

Central Dauphin Pizza
Harrisburg, PA
01.2019 - Current
  • Staff Management: Recruit, interview, train, and supervise reaturant staff to ensurethey follow company procedures and deliver excellent customer service.
  • Operations Oversight: Oversee daily operations, including front and back of house activities, to ensure smooth and efficient functioning.
  • Financial Management: Monitor financial performance, control costs, and implement measures to increase profitability.

Training Supervisor

United Parcel Service
Harrisburg, PA
02.2021 - 03.2021
  • Delivering Training: Conduct training sessions and workshops in person, to enhance employee skills and knowledge.
  • Identifying Training Needs: Assess the training requirements of employees and departments to ensure relevant and effective training.
  • Collaborating with Managers: Work closely with department managers to address specific training needs and align training programs with organizational goals.

Loader/Unloader

United Parcel Service
Harrisburg, PA
12.2020 - 01.2021
  • Quality Assurance: Ensure that all items meet quality standards before they are shipped or stored.
  • Saftey Compliance: Follow safety protocols to ensure a safe working environment for all employees.

Education

Bachelor of Liberal Arts in Labor And Employment Relations -

The Pennsylvania State University
State College, PA
12-2024

Skills

  • Employee Management
  • Training and Development
  • Human Machine Interface
  • Customer Service
  • Project Management

Professional Development

  • Training and Development Courses - Penn State
  • Human Resources Seminars
  • Accounting for Labor and Employment
  • Arbitration Courses
  • Labor Law

Accomplishments

Control Room Supervisor - United Parcel Service

  • First to learn the new Geniflex system and create a training program to teach my direct reports how to use and operate the system.
  • Hand selected to contribute to the arbitration process of negotiating the 2023 Collective Bargaining Agreement between corporate management and the union.

Manager - Central Dauphin Pizza

  • Obtain new customers and retain current customers with personalized customer service skills.
  • Networked with the local community to create exclusive partnerships for food catering.

References

References available upon request.

Timeline

Control Room Supervisor

United Parcel Service
03.2021 - Current

Training Supervisor

United Parcel Service
02.2021 - 03.2021

Loader/Unloader

United Parcel Service
12.2020 - 01.2021

Manager

Central Dauphin Pizza
01.2019 - Current

Bachelor of Liberal Arts in Labor And Employment Relations -

The Pennsylvania State University

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