RYAN JACKSON
Maricopa,AZ
Summary
Dynamic professional with a robust background in leadership and team management, consistently driving results and fostering collaboration. Expertise in strategic planning and problem-solving optimizes workflows and enhances customer satisfaction. Recognized for reliability and effective communication, contributing to high-quality outcomes in fast-paced environments. Eager to leverage strong organizational skills and a passion for excellence in an entry-level assistant manager position, dedicated to advancing team success and achieving organizational objectives.
Overview
14
14
years of professional experience
Work History
Control Room Supervisor
Allied Universal Security Services
Chandler, Arizona
02.2024 - Current
- Customer service with handling phone calls while assisting customers with their needs.
- Lenel operator with inputting information of personnel, accessing proper servers, pulling reports, access doors, and video feed.
- Mastermind expert by picking up alarms and identifying the problem along with calling the proper location describing what event had occurred, pull reports, input site information along with the contacts, setting up the proper later to close procedures.
- Observing cameras and playback system to be able to report any event that has occurred, Established and programmed new camera system with alerts that are being tracked through Mastermind, Using the proper SOP for the program to call the right personnel for any event that has taken place.
- Sims- proficient in finding personnel to know if they are allowed on site, inputting Do Not Admits and contacting proper chain of commands for the event.
- Teams- using phones to be able to do any reports, knowledge base, and being able to input training to help others know how to become proficient in Mastermind or any other applications.
- Everbridge- knowledgeable in placing notifications for major events that have occurred.
- Trained and mentored team members on best practices and workflow efficiency.
- Resolved team conflicts, fostering a positive work environment and improving morale.
- Collaborated with management to develop training programs aligned with operational goals.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Assistant Shift Supervisor
Allied Universal Security Services
Gilbert, Arizona
10.2024 - 09.2025
- Helped guests sign in upon arrival and sign out when exiting premises.
- Used radio and other communication devices to keep in regular touch with other security guards and controllers.
- Answered phones and responded to inquiries at security desk.
- Used verbal and physical deescalation strategies to restore order and reduce tension.
- Monitored CCTV feeds buildings and grounds.
- Communicated regarding incoming admissions, visits and deliveries to appropriate staff.
- Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Responded to alarms and investigated disturbances.
- Responded quickly to medical and building emergencies.
- Answer phone calls in a timely manner to be able to update, resolve and assist customers to answer questions.
- Acknowledge alarms in a quick manner and call proper location with all the details in order for them to be dispatched to the proper location in a timely manner.
- Conducted performance evaluations, providing constructive feedback to support employee development.
- Streamlined shift handover process by implementing a clear communication system, resulting in reduced downtime and improved productivity.
- Implemented effective policies and procedures to maximize productivity and safety.
- Conducted regular equipment maintenance checks, identifying potential issues before they escalated into costly repairs or downtime.
- Monitored daily operations closely, identifying bottlenecks or challenges early on so that they could be resolved quickly.
- Acted as a liaison between upper management and team members when needed to ensure concerns were addressed appropriately.
- Maintained safe and clean work environment while complying and enforcing procedures and regulations.
- Supervised daily operations to ensure adherence to safety protocols and efficiency standards.
Forward Observer
Idaho/ Arizona Army National Guard
Pheonix, Arizona
10.2012 - 10.2024
- Employed camouflage techniques to avoid detection by enemy forces while conducting reconnaissance activities.
- Planned firing missions based on mission objectives, terrain analysis, and available resources.
- Estimated distances, sizes, and speeds of targets using maps, aerial photographs, and terrain models.
- Adjusted artillery fire by analyzing impact points and recommending corrections for subsequent rounds.
- Coordinated artillery fire support operations during training exercises, ensuring effective communication between units.
- Trained junior soldiers in observation techniques and operational protocols, fostering team readiness and efficiency.
- Developed and implemented tactical plans for reconnaissance missions, improving overall strategic effectiveness on the field.
- Led after-action reviews to identify areas for improvement in mission execution and team performance.
- Mentored new observers on best practices in target identification and engagement procedures, enhancing unit capabilities.
- Managed inventory of critical observation equipment, ensuring all necessary tools were available for mission success.
- Assisted in the development of operational plans by providing expert input on potential targets and fire support capabilities.
- Coordinated with other forward observers to maintain situational awareness and improve overall mission effectiveness.
- Assisted with real-time intelligence collection by conducting field reconnaissance operations.
Laborer
Steadman Construction
Blackfoot, ID
09.2019 - 10.2021
- Followed project directions from foreman, superintendent and assistant superintendent.
- Operated equipment properly, adhering to safety protocols and procedures.
- Mixed poured and spread concrete for foundations.
- Cleaned work areas before leaving each day to maintain safe environment.
Education
Bachelor of Science (B.S.) - Cybersecurity
Grand Canyon University
Phoenix, AZSkills
- Emergency Management
- Threat Management
- Patrol operations
- Security Protocols
- Radio communication
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Equipment operation
- Employee training
- Operations management
LANGUAGE
Portuguese
Intermediate
Timeline
Assistant Shift Supervisor
Allied Universal Security Services
10.2024 - 09.2025
Control Room Supervisor
Allied Universal Security Services
02.2024 - Current
Laborer
Steadman Construction
09.2019 - 10.2021
Forward Observer
Idaho/ Arizona Army National Guard
10.2012 - 10.2024
Bachelor of Science (B.S.) - Cybersecurity
Grand Canyon University