NICHOLAS KELLIER
West palm beach,Florida
Summary
Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Knowledgeable Desired Position with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Overview
3
3
years of professional experience
Work History
Service Advisor
EdMorse Honda
Jersey City, NJ
04.2022 - 05.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Education
Associate Finance - Accounting And Finance
Keiser University
Fort Lauderdale, FL05.2022
High School Diploma - General Studies
Palm Beach Lakes High School
West Palm Beach, FL06.2021
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Excellent communication
- Attention to detail
- Service estimates
- Team player mentality
- Service recommendations
- Complaint resolution
- Price quoting
Timeline
Service Advisor
EdMorse Honda
04.2022 - 05.2025
Associate Finance - Accounting And Finance
Keiser University
High School Diploma - General Studies
Palm Beach Lakes High School