Nicholas Kleniatis
Westwood,MA
Summary
Insightful Information Technology Manager with 20 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Planned Career Break
_
07.2021 - Current
- Took intentional pause to focus on full time caregiving; exited and energized to return to work.
- Proactively pursued certifications through remote learning in JIRA, Alteryx, Six Sigma, Scrum Master
Field Engineer
Coretelligent MSP
09.2016 - 06.2021
- Succeeded in providing technical support to 20 financial services and life sciences client accounts by troubleshooting hardware and software issues.
- Supported cutting-edge technology organization's cloud and IT needs.
- Provided assistance to the following software programs-Office 365, SharePoint, Cylance Cyber Security, AVG Network Monitoring, Egnyte Enterprise.
- Provided advice regarding system and storage infrastructure plans and improvements - File Sharing and Box Secure Storage
- Spearheaded WIFI hardware and software management, hotspot mapping & analysis
Head of Information Technology
First American Insurance Underwriters
02.2012 - 09.2016
- Lead the commissions and data support department by managing 5 employees.
- Built a solid IT team through recruitment of senior personnel and mentorship .
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance
- Interacted and negotiated with vendors and contractors to secure products and services.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Owner
Tricet IT Consulting
01.1999 - 02.2012
- Successfully directed the on-time, on-budget completion of company-wide upgrades ( Windows Desktops, Servers, Office 365), impacting more than 50 onsite staff and remote employees.
- Became a successful Web content production specialist, marketing, S.E.O., e-mail campaigns
- Scoped business needs and proposed IT solutions
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Lead the implementation and support of client marketing projects
- Marketed contract negotiations including large scale client marketing contracts with Microsoft
- Managed a diversified client base that ranged from Financial Services, Mortgage Underwriters, Networking Hardware Distributors, Hospitals to Law Offices.
Manager
Galaxy Internet Services Inc
11.1997 - 01.1999
- Head of 24 person tech-support team which was responsible for a 25 thousand client-base.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Supported system & protocol configurations on Microsoft and Macintosh platforms.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Masters of Science - Computer Information Systems
Bentley College
Waltham, MABachelors of Science - Mechanical and Aerospace Engineering
Rutgers University of
Engineering
Piscataway, NJSkills
- Platforms: Windows Servers / Email , desktops, Mac OSx, Web
- Software: Microsoft Office, Alteryx, Ebix SmartOffice, Salesforce, WordPress, FileMaker, Machine Learning /Artificial intelligence, Microsoft Power BI, Google Data Studio, PostgreSQL, Microsoft SQL, Jira, Tableau Software, Trello, JumpCloud
Affiliations
Recent achievements attached. Agile Scrum Master, Google Data Studio
Certification
Certified SCRUM Master | System Administration | Team Leadership | Strategic Planning
Project Management | Data Backup & Recovery | Antivirus | Six Sigma Green-Belt
Timeline
Planned Career Break
_
07.2021 - Current
Field Engineer
Coretelligent MSP
09.2016 - 06.2021
Head of Information Technology
First American Insurance Underwriters
02.2012 - 09.2016
Owner
Tricet IT Consulting
01.1999 - 02.2012
Manager
Galaxy Internet Services Inc
11.1997 - 01.1999
Masters of Science - Computer Information Systems
Bentley College
Bachelors of Science - Mechanical and Aerospace Engineering
Rutgers University of
Engineering
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