Nicholas Koepsell
Watertown
Summary
Dynamic sales professional with a proven track record at Verizon, excelling in customer relationship building and revenue generation. Skilled in upselling and cross-selling, I leverage strong interpersonal communication to drive growth and enhance customer loyalty. Committed to delivering tailored solutions that meet client needs and foster long-term partnerships.
Sales professional equipped with robust background in fostering client relationships and achieving sales targets. Known for strong focus on teamwork and delivering results. Adaptable to changing market conditions and skilled in persuasive communication and strategic planning.
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
11
11
years of professional experience
Work History
Sales Representative
Verizon
Watertown, NY
11.2025 - Current
- Cultivated strong customer relationships through effective communication and problem resolution.
- Delivered tailored product recommendations based on customer needs and preferences.
- Analyzed market trends to identify new business opportunities and drive growth strategies.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Sales Associate
Aldi Foods
Evans Mills, NY
09.2021 - 07.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store displays and inventory levels to ensure product availability.
- Processed transactions accurately and efficiently at checkout stations.
- Collaborated with team members to optimize store operations and customer service.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Driver/Coordinator, Public Relations and Marketing
Carthage Area Rescue
Carthage, NY
04.2018 - 09.2022
- Implemented training programs for new drivers to ensure compliance with safety protocols.
- Daily duties of driving an ambulance.
- Drive to and from emergency calls and transports.
- Work with general public with events and plan collaboration between different agency's.
- Keep up on stock of supplies and a proper inventory of items.
Parts Sales Manager
AutoZone
Watertown, NY
05.2015 - 08.2018
- Managed inventory levels to ensure product availability and optimal stock turnover.
- Trained and mentored sales team on product knowledge and customer engagement techniques.
- Analyzed sales trends to develop targeted promotions and improve profitability.
- Collaborated with suppliers to negotiate pricing and secure favorable terms for inventory procurement.
- Oversaw daily operations, ensuring adherence to company policies and procedures for compliance.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
High School Diploma -
Watertown High School
Watertown, NY06-2012
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Complex Problem-solving
- Sales development
- Product and service sales
- Customer retention
- Negotiation tactics
- Upselling and cross selling
- Objection handling
- Sales consultation
- Account management
- Cold calling
- Business development
- Lead prospecting
- Staff training
- Closing techniques
- Revenue generation
- Expense reporting
- Sales forecasting
- Records management
- Network development
- Prospecting skills
- Competitor research
- Retention strategies
Timeline
Sales Representative
Verizon
11.2025 - Current
Sales Associate
Aldi Foods
09.2021 - 07.2024
Driver/Coordinator, Public Relations and Marketing
Carthage Area Rescue
04.2018 - 09.2022
Parts Sales Manager
AutoZone
05.2015 - 08.2018
High School Diploma -
Watertown High School