NICHOLAS KOGELSCHATZ
Elkhart,IN
Summary
Seasoned Assistant Manager at North Side Auto Parts, adept in operations management and customer relations. Increased efficiency through strategic task delegation and workforce management. Excels in utilizing product knowledge to enhance customer satisfaction, demonstrating a proven track record in a dynamic retail environment.
Professional parts sales specialist with strong experience in inventory management, customer service, and sales. Known for effective team collaboration and adaptability to changing needs. Skilled in handling orders, managing stock levels, and providing technical support to customers. Reliable and results-driven, consistently ensuring smooth operations and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Parts Manager
Hyundai of Goshen
Goshen, IN
03.2024 - Current
- Assisted customers with parts inquiries and product selection to enhance satisfaction.
- Managed inventory levels and organized stock to ensure timely availability of parts.
- Processed customer orders efficiently, providing accurate information on order status.
- Developed strong relationships with suppliers to improve parts procurement and delivery timelines.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Crosstrained in other areas of the dealership, gaining valuable perspective into overall business operations.
- Collaborated with team members to achieve monthly sales targets and improve overall department performance.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
Assistant Manager
North Side Auto Parts
Elkhart, IN
08.2020 - 03.2024
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Tracked store inventories and replenished products according to demand.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
Education
High School Diploma - undefined
Elkhart High School
Elkhart06.2022
Skills
Task Delegation
Operations Management
Customer Relations
Workload Management
Product knowledge
Upselling strategies
Order processing efficiency
Inventory management proficiency
Sales techniques mastery
Parts identification
Ordering parts
Customer service
Email communication
Forklift operation
Timeline
Assistant Parts Manager
Hyundai of Goshen
03.2024 - Current
Assistant Manager
North Side Auto Parts
08.2020 - 03.2024
High School Diploma - undefined
Elkhart High School