Ashley Burkart
Hebron,IN
Summary
Dynamic Parts Sales Manager with a proven track record at AutoZone, excelling in operational efficiency and customer service. Expert in inventory management and staff training, I consistently enhanced team performance and improved customer satisfaction. My strong communication skills and problem-solving abilities drive sales growth and foster exceptional customer experiences.
Overview
7
7
years of professional experience
Work History
Parts Sales Manager
AutoZone
DeMotte, IN
04.2023 - Current
- Managed parts inventory using AutoZone's inventory management system to ensure stock availability.
- Assisted customers in selecting parts and accessories, providing expert product knowledge and support.
- Trained team members on sales techniques and customer service best practices to enhance performance.
- Developed effective merchandising strategies to improve product visibility and increase sales opportunities.
- Mentored new staff members, fostering a knowledgeable team capable of delivering exceptional customer experiences.
Retail Sales Specialist
Oreily's Auto Parts
Chicago Heights, IL
02.2019 - 08.2021
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Trained new staff on company policies, product knowledge, and sales techniques to improve team performance.
- Conducted regular audits of merchandise displays, maintaining compliance with company standards and visual merchandising guidelines.
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
Education
High School Diploma - General Studies
Penn Foster Career School
Scranton, PA08.2008
Skills
- Staff supervision
- Task delegation
- Customer service
- Staff training and development
Task delegation
Ordering parts
Customer service
Improving customer satisfaction
POS systems operations
Invoice processing
Inventory management
Inventory auditing
Returns processing
Teamwork
Problem-solving
Time management
Multitasking
Reliability
Excellent communication
Organizational skills
Team leadership
Team motivation
Active listening
Adaptability and flexibility
Decision-making
Relationship building
Staff training and development
Task prioritization
Self motivation
Product knowledge
Customer complaint resolution
Staff supervision
Timeline
Parts Sales Manager
AutoZone
04.2023 - Current
Retail Sales Specialist
Oreily's Auto Parts
02.2019 - 08.2021
High School Diploma - General Studies
Penn Foster Career School