Summary
Overview
Work History
Education
Skills
Research
Timeline
Generic

Nicholas Kropp

Greenlawn,USA

Summary

Results-driven psychology graduate with a neuropsychology focus. Intellectually curious with strong leadership, communication, problem solving skills, research, and analysis ability. Successful fine dining waiter for 4 years, in a high paced environment where time management, teamwork, and multi-tasking was essential.

Overview

9
9
years of professional experience

Work History

Waiter

The Farm Italy
Huntington, New York
10.2023 - 08.2024
  • Trained new employees to perform duties.
  • Informed customers about specials, upselling additional food and drink items.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Waiter

Ruvo
Greenlawn, NY
09.2018 - 09.2023
  • Selected to work private parties and catering events due to exceptional performance record
  • Received recognition from management for exceptional customer service record
  • Increased shift sales by using interpersonal fluency to improve customer experience
  • Trained three new employees who received promotions within 6 months of employment

Barista

Urban Coffee
Greenlawn, NY
07.2020 - 12.2020
  • Provided excellent customer service by responding to inquiries quickly and professionally
  • Trained new baristas on company policies and procedures regarding food handling safety standards
  • Managed morning rush of customers daily with efficient, levelheaded customer service

Restaurant Busser

Ruvo
Greenlawn, NY
10.2016 - 09.2018
  • Provided assistance to other employees when needed during peak business hours
  • Delivered excellent customer service by being friendly and accommodating guest needs

Stocker

Provisions Market
Sag Harbor, NY
06.2015 - 09.2015
  • Received and processed incoming shipments of merchandise
  • Arranged merchandise in an attractive manner to promote sales

Education

Bachelor of Arts - Psychology

Hofstra University
Hempstead, NY
08.2023

Skills

  • Microsoft Word
  • Microsoft PowerPoint
  • Mac and Windows Proficiency
  • Research and Analysis
  • Complex Problem-Solving
  • Strength in Research
  • Time Management
  • Analytical Thinking
  • Teamwork and Collaboration
  • Critical thinking
  • Multitasking
  • Team management
  • Conflict resolution
  • People skills

Research

Music and Emotion in the Brain: a Review of Fearful Musical Stimuli in the Amygdala, Completed Honors Thesis with a full year of research experience and received Honors distinction. Focused on the relationship between music and emotion in the brain. Synthesized the findings of previous literature. Speculated on possible routes of action to continue research in the future. Plans to continue researching the connection between music and emotion in the brain to be used as a therapeutic treatment for patients suffering from Alzheimer’s, dementia, and other degenerative brain disorders., database searches, research methods and design, problem solving, communication, time management, technical scientific writing, Dr. Elisabeth Ploran, Hofstra University, Chair of Psychology Department

Timeline

Waiter

The Farm Italy
10.2023 - 08.2024

Barista

Urban Coffee
07.2020 - 12.2020

Waiter

Ruvo
09.2018 - 09.2023

Restaurant Busser

Ruvo
10.2016 - 09.2018

Stocker

Provisions Market
06.2015 - 09.2015

Bachelor of Arts - Psychology

Hofstra University
Nicholas Kropp