Nicholas Lane

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled difficult calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Scanned paper documents into computer and assigned identification names to simplify tracking process.
• Gathered records and data material to complete audits for account managers
• Interacting with and assisting associates via live chat and email
• Using computer software including Microsoft and Adobe to complete daily tasks
• Creating and mailing a variety of forms including:

- Loans

- Tax related documents

- Daily miscellaneous requests

• Listened to customers visions and assisted them in getting the right product for their job
• Received and prepared large orders from top clients and contractors
• Trained new employees on how to problem solve effectively
• Enhanced expertise in product information for efficient question resolution

• Unloaded trucks using various safety equipment, organized unloaded items in the receiving area
• Stocked shelves with product
• Worked in teams to accomplish posted tasks
• Obtained certificate in operating an electric pallet jack