Nicholas Langley

I manage rentals from Hertz for our State Farm customers who have gotten into a accident and need a rental car while their vehicle is in the shop.

I call customers and State Farm on different questions and issues.

• Worked with customers to understand needs and provide excellent service

• Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
• Provided schedule, routing and fare information to assist customers with ticket purchases.
• Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
• Directed passengers to correct loading gates or areas for departures and connections.
• Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
• Sold NASCAR event tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

• Helped callers locate specific businesses, residences or public buildings with mapping assistance.
• Accessed number directories to provide relevant information to callers.