Nicholas Leigh
Council Bluffs
Summary
Results-oriented professional with a strong background in customer service and consultation. Adept at developing customized proposals and fostering team growth to enhance client satisfaction.
Overview
6
6
years of professional experience
Work History
In-Home Sales Consultant
Mad City Windows
Omaha
11.2025 - Current
- Conducted in-home consultations to identify and align solutions with customer needs and preferences.
- Demonstrated product features and benefits, enhancing customer understanding and engagement.
- Utilized CRM Software to develop customized proposals based on client requirements and budget considerations.
- Maintained comprehensive knowledge of company products, services, pricing, and promotions to address customer objections and articulate value.
Assistant General Manager
Spezia Omaha
Omaha
08.2022 - 11.2025
- Coordinated daily operations and staff scheduling to optimize workflow.
- Coordinated training programs for new team members and ongoing staff development.
- Ensured that customer service standards were met or exceeded at all times.
- Implemented inventory control processes to maintain optimal stock levels.
- Resolved customer complaints and inquiries to maintain high satisfaction levels.
Logistics Representative
BAT Logistics
Council Bluffs
10.2019 - 08.2022
- Negotiated contracts with shipping and freight companies to secure lower transportation costs.
- Negotiated contracts with carriers for more cost-effective shipping solutions.
- Tracked shipments and monitored progress using logistics software to maintain visibility.
- Coordinated with departments to facilitate smooth flow of goods within supply chain network.
- Resolved discrepancies related to shipments or deliveries to ensure accuracy and timeliness.
Education
Law Enforcement Certification - LAw Enforcement
Nebraska Law Enforcement Training Center
Grand Island, NE12-2005
Associate of Arts - Criminal Justice
Iowa Western Community College
Council Bluffs, IA12-2004
Skills
- CRM software expertise
- Product demonstration skills
- Needs assessment proficiency
- Proposal development
- Objection handling techniques
- Customer relationship management
Timeline
In-Home Sales Consultant
Mad City Windows
11.2025 - Current
Assistant General Manager
Spezia Omaha
08.2022 - 11.2025
Logistics Representative
BAT Logistics
10.2019 - 08.2022
Law Enforcement Certification - LAw Enforcement
Nebraska Law Enforcement Training Center
Associate of Arts - Criminal Justice
Iowa Western Community College