Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nicholas Lewis

Elyria,OH

Summary

Versatile team member offering over 7 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

8
8
years of professional experience

Work History

Curbside Express Lead

Giant Eagle
05.2021 - Current
  • Trained employees on Curbside Shopping and assigned duties.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Oversaw day-to-day activities of many employees in our establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Scheduled team members to properly allocate labor in accordance with corporate standards.

Curbside Shopper

Giant Eagle
06.2019 - 05.2021
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers to meet order requirements and service expectations.

Liquor Store Clerk

Giant Eagle
01.2018 - 06.2019
  • Received payments by cash, credit and personal check and remitted correct change.
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Grocery Clerk

Giant Eagle
08.2017 - 01.2018
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Retrieved items for customers and verified prices.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.

Front End Cashier

Giant Eagle
10.2015 - 08.2017
  • Greeted customers and responded to requests for information.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Operated register system to process new purchases, item returns and merchandise exchanges.
  • Approached every question or concern with calm and level-headed approach.

Education

Bachelor of Business Administration - Business Economics

Cleveland State University
Cleveland, OH
08.2023

Associate of Arts -

Lorain County Community College
Elyria, OH
2018

Skills

  • Accurate Money Handling
  • Payment Processing
  • Sales Expertise
  • Customer Buying Habits
  • Personal Interviews
  • Providing Feedback
  • Interpersonal Communication
  • Leadership
  • Customer Satisfaction and Retention
  • Problem Solving
  • Customer Support

Accomplishments

Received numerous awards for outstanding customer service recognized by management for exemplary customer service interactions.

Timeline

Curbside Express Lead

Giant Eagle
05.2021 - Current

Curbside Shopper

Giant Eagle
06.2019 - 05.2021

Liquor Store Clerk

Giant Eagle
01.2018 - 06.2019

Grocery Clerk

Giant Eagle
08.2017 - 01.2018

Front End Cashier

Giant Eagle
10.2015 - 08.2017

Bachelor of Business Administration - Business Economics

Cleveland State University

Associate of Arts -

Lorain County Community College

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