Nicholas Lies

• Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
• Assisted junior technicians in resolving complex technical problems.
• Managed quality control and maintained high level of customer satisfaction.
• Tested components, assemblies and systems to diagnose problems.
• Analyzed customer requirements to determine appropriate solutions.

• Installed software used in public school environment , modified and repaired computer hardware and resolved technical issues
• Addressed all questions and concerns from end users regarding software, tablets, smart phones, Doc Cameras, Chrome Books, Smart Boards and New Line Boards usage
• Maintained high tech support standards for quality and productivity metrics
• Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
• Identified and solved technical issues using variety of diagnostic tools including Windows Remote Management, Help Desk, and Active Directory
• Provided Tier 1 to Tier 2 IT support to non-technical internal users personnel through desk side and field support services

• Provides technical support and user assistance for purpose of enhancing there job performance, while building personal experiences.