Frederick E. Baur
12500 Galway Dr.,MD
Summary
Solution-focused IT Specialist known for high productivity and efficient task completion. Skilled in network security, data analysis, and cloud computing management. Excel in problem-solving, teamwork, and adaptability, ensuring seamless technology integration and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server Support Technician
CallRevu
Timonium, MD
07.2024 - 02.2026
- Provided remote technical support for Linux-based servers and hardware to ensure optimal performance.
- Diagnosed and resolved server-related issues, efficiently handling escalations as necessary.
- Assisted client IT teams with troubleshooting by delivering clear, detailed guidance.
- Escalated unresolved issues to engineering team while ensuring continuous communication.
- Documented support interactions and resolutions for accurate record-keeping and knowledge sharing.
- Conducted follow-ups with clients to confirm resolution of issues and overall satisfaction.
- Recommended process improvements to enhance efficiency and effectiveness of server support.
- Maintained up-to-date knowledge on help desk products, services, and emerging server technologies.
LOGISTICS COORDINATOR
Night and Day Logistics
01.2022 - 06.2022
- Received, recorded, and efficiently dispatched orders for products and deliveries
- Prioritized calls based on urgency and importance to optimize response times
- Utilized computer software to coordinate and dispatch couriers and field units to designated locations
- Monitored field units' routes and statuses, effectively coordinating and prioritizing their schedules
- Provided timely and accurate information to field units regarding orders, traffic conditions, obstacles, and specific requirements
- Ensured seamless communication between the central operations and field teams to enhance efficiency
- Entered relevant data into computer systems to maintain accurate records of calls, activities, and other pertinent information
- Maintained comprehensive logs and records to track the progress of dispatched orders and deliveries
- Successfully managed customer accounts, demonstrating strong organizational skills and attention to detail
- Handled customer inquiries, ensuring high levels of satisfaction through effective communication and assistance
- Demonstrated proficiency in both inbound and outbound call center environments
- Utilized exceptional communication skills to interact with customers and provide support
SOLAR SALES CONSULTANT
SUNRUN
01.2021 - 12.2021
- Served as the primary representative of Sunrun's brand by conducting door-to-door (D2D) visits to arrange appointments
- Cultivated strong rapport with potential customers, utilizing interpersonal skills to secure appointments
- Engaged with prospective customers, skillfully evaluating their needs and preferences to determine the viability of Sunrun solar and storage solutions
- Conducted effective conversations to identify prospects who could benefit from Sunrun's offerings
- Expertly scheduled appointments with Sunrun Field Sales Consultants, coordinating seamlessly between potential customers and the sales team
- Ensured a smooth transition from prospecting to the sales process by efficiently managing the appointment-setting process
Sales Consultant
Tate DCJR
Glen Burnie, Maryland
05.2020 - 01.2021
- Consistently achieved and surpassed monthly sales goals in new vehicle sales.
- Guided customers through entire car purchasing process, from selection to delivery.
- Demonstrated extensive knowledge of model features, trims, safety technology, and incentives.
- Conducted engaging product presentations and test drives to showcase vehicle value.
- Negotiated pricing while preserving dealership profit margins.
- Cultivated repeat business and referrals through exceptional customer service.
- Managed inbound showroom traffic and internet leads using CRM systems.
- Coordinated with finance department for efficient contract processing and timely delivery.
FIELD SERVICE TECHNICIAN
Luminator Technology Group
12.2019 - 11.2020
- Demonstrated aptitude for logical reasoning and problem-solving, assessing alternative solutions and approaches to challenges
- Conduct customer service visits, encompassing documentation, day-to-day repairs, and preventative maintenance for diverse transit agencies and clients
- Identify and address equipment malfunctions, collaborating with manufacturers and field personnel to secure replacement parts when needed
- Set the tone and culture at Luminator, contributing to an environment of effectiveness, proactive problem-solving, and hands-on solutions
- Demonstrated self-management capabilities for assigned tasks
- Interpret and comprehend schematics and wiring diagrams effectively
- Utilize small tools or hand tools to carry out work tasks
- Utilized knowledge of business principles related to strategic planning, repair techniques, production methods, and resource coordination
PRODUCT SUPPORT SPECIALIST
Frontpoint
07.2018 - 11.2019
- Supported new/existing customers via telephone during DIY equipment setup, ensuring seamless installations
- Upsold equipment based on customer needs, showcasing sales expertise
- Configured systems, activated accounts, and oriented customers to ensure smooth operation
- Guided integration of video cameras with home broadband networks for enhanced functionality
- Delivered thorough telephone assistance to address customer questions and troubleshoot issues
- Assisted and resolved problems for up to 40 individuals daily, emphasizing excellent customer service
- Demonstrated exceptional communication with customers and colleagues to convey solutions
- Utilized proactive research to equip customers with appropriate solutions for specific concerns with well-documented resolutions
STUDENT
Year Up
03.2018 - 01.2019
- Software: Microsoft Office Suite 2016 (Access, Excel, PowerPoint, Word); Microsoft Windows Operating Systems Windows 7 and 10; blogs, and wikis; basic understanding of database and SQL
- Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and in person), Sales Support (research market, product, service and client information)
SECURITY ADVISOR
Defenders
01.2016 - 03.2017
- Installed, troubleshooted, and provided demonstrations for ADT-monitored security systems, tailoring solutions to meet individual customer needs
- Served as the initial in-person point of contact for Defenders customers, delivering exceptional service during the installation process
- Demonstrated comprehensive knowledge of ADT products and security solutions, effectively showcasing their benefits to customers
- Managed personal inventory, ensuring availability of necessary equipment for installations
Education
Certificate of Completion -
Year Up
01-2019
Highschool Diploma -
Largo Highschool
06-2013
Skills
- Security System Installation and Maintenance
- Network Security Basics
- Troubleshooting and Problem Solving
- Technical Documentation
- Team Collaboration
- Adaptability and Fast Learning
- Data Privacy Knowledge
- Sales
- Customer Acquisition
- Networking Experience
- Experienced in Microsoft 365
- CompTIA A
- LPI Linux Essentials
- Working Towards CompTIA Network
- Working Towards CompTIA Security
- Linux server support
- Remote assistance
- Ticketing system management
Certification
Comptia A+
Timeline
Server Support Technician
CallRevu
07.2024 - 02.2026
LOGISTICS COORDINATOR
Night and Day Logistics
01.2022 - 06.2022
SOLAR SALES CONSULTANT
SUNRUN
01.2021 - 12.2021
Sales Consultant
Tate DCJR
05.2020 - 01.2021
FIELD SERVICE TECHNICIAN
Luminator Technology Group
12.2019 - 11.2020
PRODUCT SUPPORT SPECIALIST
Frontpoint
07.2018 - 11.2019
STUDENT
Year Up
03.2018 - 01.2019
SECURITY ADVISOR
Defenders
01.2016 - 03.2017
Certificate of Completion -
Year Up
Highschool Diploma -
Largo Highschool