TYLER TRAPASSO
Naples,United States
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Lead Fiber Optic Technician
Xfinity Comcast
09.2017 - 10.2024
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Provided training on use, troubleshooting, and calibration of fiber optic equipment.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Resolved problems, improved operations and provided exceptional service.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Apple Master
Best Buy
03.2015 - 08.2017
- Kept showroom professional and neat at all times
- Informed management of special sales and service issues
- Trained new employees on company customer service policies and service level standards.
Sales associate
Best Buy
07.2014 - 03.2015
- Delivered products to customers in timely manner
- Greeted store customers promptly and responded to questions with knowledgeable service
- Worked as a team member to provide the highest level of service to customers.
Team Leader
A2Z Services
08.2012 - 07.2014
- Cleaned dormitories, athletic buildings, lab and research areas, academic buildings and office areas
- Traveled to and from work sites in a timely manner
- Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines.
Education
Information Technology -
Lorenzo Walker Institute of Technology
Naples, FL01.2015
High School Diploma - undefined
Barron Collier High
Naples, FL01.2013
Skills
- CompTIA A
- CompTIA Network
- Virtualized servers/VMware
- Microsoft Office expert
- Mac and PC expert
- Network Troubleshooting
- Task Prioritization
- Time Management
- Problem-solving abilities
- Quality assurance standards
Timeline
Lead Fiber Optic Technician
Xfinity Comcast
09.2017 - 10.2024
Apple Master
Best Buy
03.2015 - 08.2017
Sales associate
Best Buy
07.2014 - 03.2015
Team Leader
A2Z Services
08.2012 - 07.2014
High School Diploma - undefined
Barron Collier High
Information Technology -
Lorenzo Walker Institute of Technology
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