Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Nicholas Lloyd

Holland,MI

Summary

Adept in communication and strong numeracy, I leveraged these skills at Holland Peanut Store to enhance customer satisfaction and streamline service efficiency. My adaptability and proactive problem-solving led to a significant improvement in complaint resolution, showcasing my commitment to excellence and ability to thrive in dynamic environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Holland Peanut Store
Holland, MI
02.2023 - Current
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Resolved customer complaints promptly and efficiently.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Lawn Mower

Father Son Lawn Care
Grand Rapids, MI
03.2018 - Current
  • Kept supplies organized, equipment clean and vehicle professional through regular care.
  • Followed safety procedures and protocols to minimize equipment mishaps.
  • Transported lawn mowers from one location to another using a truck or trailer.
  • Provided customer service, addressing concerns and adjusting services as needed.

Bag Staff

Wuskowhan Players Club
Port Sheldon, MI
05.2021 - 10.2022
  • Analyzed needs of the members.
  • Organized work environment.
  • Managed and resolved customer complaints.

Education

Bachelor of Science - Chemistry

Michigan State University
East Lansing, MI
04-2028

High School Diploma -

Zeeland West High School
Zeeland, MI
05-2024

Skills

  • Communication
  • Time management
  • Strong numeracy
  • Patience and composure
  • Active listening
  • Customer complaint resolution
  • Adaptability and flexibility
  • Multitasking and organization

Affiliations

  • Club Tennis Member at Michigan State University

Accomplishments

  • Academic All State 2024
  • Tennis Honorable Mention All State 2024
  • Deans List Fall Semester 2024

Timeline

Customer Service Representative

Holland Peanut Store
02.2023 - Current

Bag Staff

Wuskowhan Players Club
05.2021 - 10.2022

Lawn Mower

Father Son Lawn Care
03.2018 - Current

Bachelor of Science - Chemistry

Michigan State University

High School Diploma -

Zeeland West High School

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Nicholas Lloyd