Nicholas Lockamy
Angier,NC
Summary
Dedicated service advisor with proven skills in customer service, quality control, and complaint resolution. Committed to enhancing customer satisfaction and optimizing service delivery in a fast-paced environment.
Overview
5
5
years of professional experience
Work History
Service Advisor
Mercedes Benz of Cary
2024.04 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, ensuring optimal scheduling for technicians and customer convenience.
- Maintained accurate records of service orders and customer interactions using dealership management systems.
- Assisted in inventory management by monitoring parts availability and ordering supplies as needed.
- Educated customers on vehicle maintenance, enhancing their understanding of service recommendations.
- Collaborated with technicians to ensure timely completion of services while maintaining quality standards.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Detailer
Mercedes Benz of Cary
2023.09 - 2024.04
- Conducted thorough inspections of vehicles to identify cleaning and detailing needs.
- Implemented efficient cleaning processes to enhance vehicle presentation quality.
- Utilized specialized tools and products for interior and exterior vehicle detailing.
- Maintained inventory of cleaning supplies, ensuring availability for daily operations.
- Trained new staff on best practices in service detailing techniques and safety protocols.
Cashier
Zaxbys
2021.06 - 2023.10
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer interaction standards.
- Ensured compliance with health and safety regulations during food handling processes.
- Collaborated with team members to optimize service delivery and improve guest experiences.
Education
Diploma - Automotive Restoration
Central Carolina Community College
Sanford, NC2023-07
High School Diploma -
Harnett County Early College
Dunn, NC2023-06
Diploma - Collision Repair And Refinishing Technology
Central Carolina Community College
Sanford, NC2022-07
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Service recommendations
- Excellent communication
- Handling customer complaints
- Quality control
Timeline
Service Advisor
Mercedes Benz of Cary
2024.04 - Current
Service Detailer
Mercedes Benz of Cary
2023.09 - 2024.04
Cashier
Zaxbys
2021.06 - 2023.10
Diploma - Automotive Restoration
Central Carolina Community College
High School Diploma -
Harnett County Early College
Diploma - Collision Repair And Refinishing Technology
Central Carolina Community College